Inbound Sales Agent

Amynta Group • Logan, UT

3d • Onsite

About The Position

We’re thrilled that you are interested in joining us here at the Amynta Group! At Universal Technical Services (UTS) we are passionate about assisting people with their warranty needs. Our extended warranties and premier maintenance plans give consumers confidence their product will have a long and sustained life. We are currently seeking a motivated individual to join our team as a UTS Inbound Sales Associate. As a UTS Inbound Sales Associate within the Amynta group, you will be responsible for identifying and servicing the needs of customers who have purchased a Universal Technical Services extended service or premier maintenance plan. UTS Associates answer inbound phone calls from customers who need assistance troubleshooting and servicing a covered product. This position requires problem solving, critical and technical thinking, and resourcefulness to best assist our customers. Provide a range of routine customer service and support to customers over the phone, through email or chat to service new existing accounts in a high call volume environment. Answer incoming phone calls with a positive and service-oriented attitude. Deliver a high level of customer satisfaction with the goal of creating an exceptional experience. Maintain a continual working knowledge of our client’s products, services, and promotions Delivers service utilizing prescribed standards to supply accurate information to callers and resolve their issues Research, resolve and communicates information back to the customer in a clear and educated manner Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Complete a variety of forms and documents based on guidelines Document all customer information, communications, and sales in CRM system Assist with creating and updating various processes Work collaboratively with other team members and across departments to ensure accurate and timely completion of tasks Provide excellent customer service internally and externally Other responsibilities as assigned The shift requirements are Monday-Friday 7:00am to 5:00pm (MST); with 8-hour increments within that time frame.

Requirements

• High school graduate or equivalent education.
• Customer service experience, handling high volume phone calls
• Excellent written and verbal communication skills with the ability to receive and make calls with confidence.
• Strong organizational and desk management skills.
• Strong multi-tasking abilities.
• Ability to be a team player collaborating with customers and others within the organization.
• Detail oriented to complete tasks accurately.
• Strong work ethic and time management skills.
• Excellent attendance
• Full and Part-time employment in office 5 days a week.
• Working knowledge of Microsoft Office, web-based programs, and comfortable learning new software.

Responsibilities

• Answer inbound phone calls from customers who need assistance troubleshooting and servicing a covered product.
• Provide a range of routine customer service and support to customers over the phone, through email or chat to service new existing accounts in a high call volume environment.
• Answer incoming phone calls with a positive and service-oriented attitude.
• Deliver a high level of customer satisfaction with the goal of creating an exceptional experience.
• Maintain a continual working knowledge of our client’s products, services, and promotions
• Delivers service utilizing prescribed standards to supply accurate information to callers and resolve their issues
• Research, resolve and communicates information back to the customer in a clear and educated manner
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Complete a variety of forms and documents based on guidelines
• Document all customer information, communications, and sales in CRM system
• Assist with creating and updating various processes
• Work collaboratively with other team members and across departments to ensure accurate and timely completion of tasks
• Provide excellent customer service internally and externally
• Other responsibilities as assigned

Benefits

• Competitive Medical, Dental, Vision, Disability, and Life Insurance.
• 401(k) with company match.
• Generous Paid Vacation/PTO policy.
• Paid Holidays.
• Employee Referral Bonus.
• Collaborative workspace and environment.
• Compensation is hourly with unlimited commission plus bonus rates for the number of warranties sold.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED