Inbound Relations Jr. Associate - PT

AgAmerica•Lakeland, FL

16d•Onsite

About The Position

As a Junior Associate in the Inbound Relations department, you work part-time on-site with the Inbound Sales team. Your role is to help drive business development and ensure that both new and current customers have a positive experience throughout the loan application and approval process. This role serves as a key point of contact by answering inbound calls, building rapport, and gathering information to help connect customers with the right financing solutions. To be considered for the position, you should have strong people skills and the ability to communicate clearly and professionally with customers. After thorough training, you will be expected to speak with customers independently, document interactions accurately, and collaborate closely with teammates and other departments to ensure customer requests are facilitated promptly. This role will also support outreach efforts, including having availability on Saturdays for customer outreach as needed. The ideal candidate is flexible, accommodating, and comfortable adjusting quickly as priorities and tasks change, while gaining hands-on experience in sales, customer engagement, and agricultural lending.

Requirements

Strong people skills and the ability to communicate clearly and professionally with customers

Nice To Haves

Currently working toward a Bachelor’s degree or higher (business, finance, agriculture, or related field preferred)
Sales and/or customer service experience
Comfort using Salesforce (or similar CRM) and phone/communication tools; experience with Dialpad, Teams, and Outlook is a plus
Interest in agriculture and/or financing; agricultural background or exposure preferred
Strong written and verbal communication skills
Strong interpersonal skills and ability to build rapport with customers
Accommodating and flexible; able to adjust quickly to changing tasks and priorities

Responsibilities

Promptly answer inbound calls and engage with customers/prospective customers to understand their needs and next steps
Provide outstanding customer service by addressing inquiries, concerns, and requests efficiently and professionally
Build rapport and nurture relationships through follow-up and outreach to support pipeline growth
Participate in customer prospecting efforts, including availability on Saturdays as needed
Develop and maintain a working knowledge of AgAmerica products and customer journeys through training, coaching, and team collaboration
Collaborate with Production and other internal teams to help facilitate customer requests in a timely manner
Collaborate with Marketing team members to support inbound lead generation campaigns and related follow-u
Accurately capture and maintain customer details in Salesforce and utilize tools such as Dialpad, Teams, and Outlook to communicate and follow up