Inbound Marketing Lead Specialist
About The Position
This role is 100% inbound and agents will be expected to follow up on various marketing leads via call/email with the goal of pre-qualifying the leads to the point of handoff for sales. Agents will interface with pre and post-sale support teams, sales, and marketing teams. Job responsibilities are but not limited to: Answer and qualify customer/client pre-sale inquiries concerning Motorola solutions, products, or services Qualify all sales leads based upon lead qualification criteria definitions Tactfully and courteously interface with customers in order to build strong business relationships Educate customers on respective business processes and procedures- proactively continue to understand Motorola’s products & solutions, competitive products and market knowledge via website, training, and other marketing information Demonstrate active listening and consultative selling skills when promoting additional products and services Act as single point of contact Exercise multi-tasking skills when managing multiple systems and applications during customer interaction Utilize internal business tools and applications to effectively qualify and resolve the customer’s issues. This involves multi-tasking between systems while interacting with the customer Convey strong understanding of Motorola Solutions’ customer satisfaction and business Exhibit strong ownership and follow through. Agents own the customer’s issue and drive the resolution to ensure the customer is satisfied with the end result Strong observation and researching skills. Agents need to research and pursue information that assists in resolving the customer’s issue. Allowing an issue to go unsolved because an agent does not have the desire to drive a resolution is not an option
Requirements
- Bachelor's Degree OR 1+ years of customer service, sales or retail experience
Responsibilities
- Answer and qualify customer/client pre-sale inquiries concerning Motorola solutions, products, or services
- Qualify all sales leads based upon lead qualification criteria definitions
- Tactfully and courteously interface with customers in order to build strong business relationships
- Educate customers on respective business processes and procedures- proactively continue to understand Motorola’s products & solutions, competitive products and market knowledge via website, training, and other marketing information
- Demonstrate active listening and consultative selling skills when promoting additional products and services
- Act as single point of contact
- Exercise multi-tasking skills when managing multiple systems and applications during customer interaction
- Utilize internal business tools and applications to effectively qualify and resolve the customer’s issues. This involves multi-tasking between systems while interacting with the customer
- Convey strong understanding of Motorola Solutions’ customer satisfaction and business
- Exhibit strong ownership and follow through. Agents own the customer’s issue and drive the resolution to ensure the customer is satisfied with the end result
- Strong observation and researching skills. Agents need to research and pursue information that assists in resolving the customer’s issue. Allowing an issue to go unsolved because an agent does not have the desire to drive a resolution is not an option
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
5,001-10,000 employees
