Inbound Customer Service
About The Position
As a Customer Service Representative you will provide support to members, providers, and pharmacies by answering questions related to prior authorizations, general benefits inquiries, and confidential information. Deliver high-quality customer service with strong attention to detail, ensuring accurate data entry and documentation across multiple systems. Performance is measured on quality and accuracy, with call volume typically ranging from 50–100 calls per day depending on case complexity. Regularly utilizes multiple programs and systems to track information and maintain clear, accurate communication with customers.
Requirements
- Must have 2 years of recent call center experience in performance metric driven roles supporting high volume calls.
Responsibilities
- provide support to members, providers, and pharmacies by answering questions related to prior authorizations, general benefits inquiries, and confidential information
- Deliver high-quality customer service with strong attention to detail, ensuring accurate data entry and documentation across multiple systems
- Regularly utilizes multiple programs and systems to track information and maintain clear, accurate communication with customers
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
