Specialist I, Inbound Customer Service

Resurgent Capital Services•Greenville, SC

5d•$20 - $21

About The Position

Fueled by a fundamental belief in innovation, Resurgent Capital Services is an industry-leading financial services company in our sector. It all began 25 years ago when a small group of successful entrepreneurs had a vision for a new type of asset receivables company. One with a commitment to superior service and a personal touch with every interaction. We believe that demonstrating integrity in everything we do, maintaining a strong commitment to compliance, and doing things the right way is a sustainable business model. We want you to feel like your work has an impact and makes a difference every day. Join us as we develop strategies for change and transform the trajectory of your career! Notice for California Residents - California Privacy Policy Summary: The Specialist I, Inbound Customer Service department is the voice of the company, assisting customers and authorized third parties through inbound and outbound calls. This role provides accurate account information, resolves inquiries, negotiates payment arrangements when appropriate, and ensures full compliance with state and federal regulations. The Specialist I delivers high quality customer experience through effective communication, empathy, investigation, and problem-solving while meeting productivity and quality standards.

Requirements

Call center, customer service, collections, sales, telemarketing, or financial services experience preferred (not required)
Strong verbal and written communication skills
Ability to remain calm, professional, and empathetic during challenging interactions
Payment negotiation experience preferred but not required
Strong problem-solving, investigation, and analytical abilities
Ability to quickly learn and apply a broad range of accounts and regulatory knowledge
High attention to detail with excellent documentation practices
Ability to work independently with minimal supervision
Flexibility with job functions and scheduling
Strong integrity, work ethic, and commitment to confidentiality
Computer proficiency, including Microsoft Office and the ability to navigate multiple systems simultaneously
Efficient and accurate data entry and typing skills
Must become company-certified in FDCPA compliance
High school diploma or equivalent
Bilingual (Spanish) a plus

Responsibilities

Assist account owners or authorized individuals by providing accurate, timely information and resolving account-related inquiries
Collect, document, and update account information during phone interactions
Negotiate payment arrangements and collect payments when applicable
Investigate account history, conversations, and documentation to determine appropriate resolutions
Apply appropriate solutions including status updates, call routing, documentation, and follow-up actions
Maintain integrity and accuracy of all systems through thorough documentation and updates
Adhere to all federal, state, and company compliance requirements, including FDCPA regulations
Contact consumers through inbound and outbound calls, including use of manual and auto dialers
Maintain established levels of productivity, efficiency, and quality performance
Achieve or exceed Quality Assurance and Internal Quality standards, with a minimum expectation of 97% across applicable audits and measures
Effectively manage sensitive or emotional conversations with professionalism, objectivity, and empathy
Perform administrative and other duties assigned by management

Benefits

Competitive Salary: Starting at $20.00-$21.00 per hour based on experience
Monthly bonus: $600 on average with maximum potential of $1200 per month
Eligible for Customer Service Representative leveling promotion as soon as 6 months
Long term career growth – over 60% of all company openings are filled by internal promotion
Annual merit increase based on performance
Comprehensive healthcare benefits which include wellness discounts, company provided Health Savings Account contributions of up to $1600, and free preventative drugs for chronic medical conditions.
On-site clinic with nurse practitioner
Supplemental benefits including (but not limited to): parental leave, infertility & adoption assistance, mental health support, free physical therapy resources, life insurance, and pet insurance.
Safe Harbor 401k plan with company contributions up to 4.5%.
Casual work environment
On-site fitness center
Company paid downtown parking worth up to $1000 annually
Opportunities to give back to the community by participating in civic and charity events with colleagues.
Employee Referral Bonus Program
Dependent Scholarship Program
Tuition reimbursement program of up to $5000 annually (some restrictions apply)
Special awards, contests, and ad-hoc incentives
Ability to work with phenomenal talent and friendly team of professionals