Inbound Customer Service Representative

Afni, Inc.•Atlanta, GA

7d•Remote

About The Position

As a Customer Service Representative, you'll respond to telephone inquiries regarding customer promotions, research eligibility requirements, troubleshoot issues customers have self-registering, standalone toll-free calls and out of franchise long distance service and billing questions. The position requires empathy and the ability to handle stressful, upset callers. Afni is a leading global customer service provider that's been around for more than 80 years. Key Role Responsibilities Deliver world-class customer service by responding to inbound calls; providing product knowledge, troubleshooting issues, resolving customer concerns with empathy and efficiency; and identifying sales opportunities to proactively offer solutions that meet customer needs. Process orders, update customer accounts, and ensure accurate records in internal systems. Multitask effectively between handling customer inquiries and navigating multiple systems. Strong attention to detail. Why Afni? Because with us, you matter. At Afni, you are not simply an employee, you’re part of our culture. When you work here, you become part of the Afni culture and can take your career and your life where you want to go. Our employees want their careers to be more than just a series of jobs. This is where you make lifelong friendships, learn new skills, make an impact, have a little fun, and belong. At Afni we provide equal employment opportunities to all qualified individuals. Employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.

Requirements

Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally; navigating multiple systems and maintaining a positive attitude under pressure; quick-thinking problem solver; and self-motivated with a strong work ethic and effective time management in a home office setting.
Customer service experience: Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center virtual setting.
Ability to manage incoming calls (up to 40 per day) while seated for extended periods of time.
Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States.
Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular)
25Mbps Download/10Mbps Upload
Ping Rate – Less than 100 ms
A private workspace with desk/chair, where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours.
Ability to be on webcam during working hours

Responsibilities

Deliver world-class customer service by responding to inbound calls; providing product knowledge, troubleshooting issues, resolving customer concerns with empathy and efficiency; and identifying sales opportunities to proactively offer solutions that meet customer needs.
Process orders, update customer accounts, and ensure accurate records in internal systems.
Multitask effectively between handling customer inquiries and navigating multiple systems.

Benefits

Fully remote, work-from-home environment with paid training and ongoing professional development
Competitive salary with sales commission/bonus opportunities and Holiday pay after 90 days of employment
Full time hours. 40-hour work week
Paid Time Off. Because rest isn’t a reward – it's necessary for your wellbeing.
Medical, Dental and Vision Insurance. We will help cover the cost of your premium.
Tuition Reimbursement. Your goals are important, and we’ll help you achieve them.
Referral Program. We have one of the most lucrative referral programs around.
Career Growth. Most of our senior leadership started as agents. We promote from within!

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