Collector - Inbound

Praxair • Ankeny, IA

1d • Onsite

About The Position

Linde Gas & Equipment Inc. is seeking an Inbound Collector to join our team! Inbound Collectors will be responsible for the investigations and analysis of credit information while working within established guidelines. Inbound Collectors will resolve moderately complex credit problems but may request assistance on highly sensitive accounts. The Inbound Collector will contact customers regarding delinquent payments and assists in the collection of past due accounts.

Requirements

• HS diploma/GED required
• 2+ years Credit & Collections experience
• Handling inbound calls in a fast-paced environment
• Computer experience in Word and Excel
• Customer service skills
• Effective verbal communication skills
• Working successfully in a team environment

Responsibilities

• Answer inbound phone calls from internal and external customers
• Process payments
• Make credit release decisions following procedures as stated in The LINDE Way
• Refer customer disputes to field personnel for final resolution
• Make payment arrangements on delinquent accounts
• Perform outbound collections calls in support of credit release procedures
• Escalate customer disputes and collections situations as necessary
• Assist team in meeting inbound service level standards
• Other duties as assigned

Benefits

• Competitive compensation
• Comprehensive benefits plan (medical, dental, vision and more)
• 401(k) retirement savings plan
• Paid time off (vacation, holidays, PTO)Employee discount programs
• Career growth opportunities
• Additional compensation may vary depending on the position and organizational level

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED