Collector

United Federal Credit Union • Reno, NV

1d • Onsite

About The Position

The Collector is responsible for maintaining appropriate delinquency and loan loss ratios. This position will cure delinquency, and prevent charge off, resolve issues creating or impacting delinquency and minimize loan losses through assertive collection efforts and appropriate referral to the Member Assistance Program. This position is responsible to provide creative and sustainable solutions to members seeking assistance in curing delinquency.

Requirements

• High school diploma or equivalent. Some college preferred.
• Two years of collections experience preferred.
• Self-motivated with the ability to work in a self-managed team environment.
• Excellent verbal, written, and platform communication skills.
• Computer literacy and keyboarding skills
• Exceptional time management and organizational skills.
• Strong decision making and problem-solving skills.
• Ability to successfully adapt to organizational change.
• Ability and willingness to attain the personal development required to support progressive growth.
• Attention to detail.
• Innovative.
• Ability to maintain confidentiality.
• Ability and willingness to adapt to continual change.
• Problem Solving
• Dealing with Ambiguity
• Time Management
• Demonstrates Courage
• Drive for Results
• Interpersonal Savvy
• Customer Focus
• Integrity and Trust
• Self-Development
• Business Acumen
• Ability to handle irate and abusive members.
• Analyze and resolve problems quickly while talking with members.
• Evaluate credit worthiness of members.
• Ability to manage stress and negativity.
• Receptive to feedback, willing to learn and embrace continues improvement.
• Ability to research and analyze all possible resolutions for delinquency and charge-offs.
• Use appropriate judgement in delinquency resolution.
• Identify errors and make appropriate corrections/settlements.
• Differentiate between geographical areas of membership.
• Differentiate between financial levels of membership.
• Recall of members/problems for effective collection.
• Ability to maintain a positive behavior when resolving member/staff issues.
• Ability to build constructive and effective relationships inside and outside of the organization.

Responsibilities

• Responsible to resolve delinquency and minimize loan losses by utilizing all available resources to locate and initiate contact with members whose loans are in default; Is the primary source of account information for members with delinquent loans and the primary resource for delinquency related issues.
• Aggressively pursue residence, employment and other information for members who are non-responsive to collection efforts and where initial member information is invalid.
• Initial point of contact for members who are experiencing financial difficulties; determine reason for current financial situation and refer member to MAP.
• Provide accurate, complete, and consistent documentation on member accounts to eliminate uncertainty and potential issues.
• Obtain and maintain a high level of knowledge of all Credit Union products and services.
• Responsible to prepare and submit recommendations for repossession, charge-off and legal action for assigned portfolio.
• Responsible for checking e-mails and voicemails and responding by end of business the day received.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED