Collector

Trinity Health

5d•$17 - $26

About The Position

Loyola Medicine, a member of Trinity Health, is a nationally ranked academic, quaternary care system based in Chicago's western suburbs. With its main campus at Loyola University Medical Center, Loyola Medicine is part of a comprehensive three-hospital system including Loyola University Medical Center, Gottlieb Memorial Hospital, and MacNeal Hospital. If you’re passionate about delivering exceptional care and making a difference in the lives of our communities, join the Loyola team as a Collector and become Loyola Strong! What you’ll do: The Collector is responsible for ensuring accurate and timely follow-up on payments owed to Loyola University Health System (LUHS). This role involves proactive communication with patients, third-party payers, and insurance companies (including Medicare/Medicaid) to resolve outstanding balances, investigate claim denials, and take corrective actions. The position requires collaboration with other hospital departments such as Patient Access, Coding, Case Management, and Managed Care to gather necessary information and ensure claims are processed efficiently.

Requirements

Experience in collections, billing, or patient financial services preferred.
Strong communication skills and ability to interact with patients, insurance providers, and internal departments.
Ability to analyze and resolve complex billing and payment issues
Required: High School Diploma plus training acquired through work experience or education
Required: 1-2 years of previous job-related experience

Nice To Haves

Preferred: Bachelors Degree OR equivalent training acquired via work experience or education
Preferred: 3-5 years of previous job-related experience

Responsibilities

Proactively follow up on delayed payments by contacting patients and insurance carriers, responding promptly to inquiries, and providing additional data when needed.
Research claim rejections and denials, make corrections, and take appropriate actions or refer claims to the necessary team for resolution.
Evaluate accounts and resubmit claims as needed; process refunds, adjustments, write-offs, or balance reversals for improperly billed charges or incorrect payments.
Maintain regular collection follow-up based on the specific issue with the payer and required actions.
Recommend accounts for agency referral according to established protocols.
Perform other tasks as assigned by the Manager or Director.