Inbound Call Customer Call Representative

Moon Valley Nurseries•Scottsdale, AZ

5d•$45,000 - $45,000•Remote

About The Position

Our Inbound Customer Call Representative is responsible for handling incoming missed calls from clients, gathering the client’s information, and then forwarding the information to our sales team. • This position is a remote, work-from-home role. • This position requires weekend availability, including Sundays.

Requirements

For this role, you are highly focused on customer service.
Strong communication skills, both verbal and written.
Great active listening skills.
Aptitude and ability to learn proprietary CRM system is required.
Ability to handle information professionally and discreetly.
Proficiency in the use of computer and MS Office Word and Excel, Web Browser.
Phone skills with multi-line preferred.

Responsibilities

Handling and direct inbound customer calls/leads.
Manage incoming calls, gather the client’s information, and email correspondence to the correct team.
Follow up with sales leads that have been passed on to the sales team.
Effectively manage time, open to learning new methods, and looking to advance as a sales contributor.
Assess each customer and their needs to offer the best value.
Ability to build and maintain customer relationships.