Inbound Call Center Customer Service Representative

Tempus Unlimited•Stoughton, MA

13d•Onsite

About The Position

Tempus Unlimited, Inc. is a nonprofit organization that provides community-based services to empower children and adults with disabilities to live as independently as possible in the least restrictive environment. The agency, through its programs and services, encourages the inclusion of people with disabilities into the mainstream of society, including social, recreational, family and work activities. The Customer Service Representative has many layers and components as we are heavily integrated with each function in Fiscal Intermediary Processing & Support Services and the company as a whole. Working with a high volume of inbound and outbound calls, we are the “face and voice” of the company and as such; are first to hear of problems needing resolution; providers of program related resource information; and liaisons to other departments within the company.

Requirements

Ability to multitask
Speak on call while reading notes
Utilize appropriate modules for research purposes
Engaging the caller while researching
Notation during the call
Professional, friendly and understanding of the consumer’s situation
Attentive to details
Ability to work efficiently as a team player
Ability to work independently
Working ability to problem solve
Punctual and dependable
High School Diploma or equivalent

Nice To Haves

Call Center and customer service experience highly preferred
Bilingual a plus

Responsibilities

Answers consumer inquires by utilizing multiple modules and programs to assist in first call resolution
Ability to learn, retain, and apply information based on training materials, which support program related topics
Liaison to other departments within the company