Customer Service Representative/Call Center

Waterworks Aquatics-posted 1 day ago
$22 - $25/Yr
Full-time • Entry Level
Pasadena, CA
501-1,000 employees
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As a Customer Service Representative, you will be the face of Waterworks Aquatics. You will be entrusted with building relationships with our families. You will also be responsible for retaining our families by offering a warm, welcoming, and memorable experience.

  • Ability to create relationships with new and existing families both in person and over the phone that lead to customer loyalty and retention
  • Demonstrate empathy in your interactions with families
  • Register, schedule, take payments, and problem solve family accounts at the front desk and verbally, over the phone
  • Be willing and able to provide exceptional customer service in person and by phone
  • Encourage customers to purchase swim lesson packages
  • Work effectively in a team environment to support achievement of lesson registration goals
  • Maintain high customer satisfaction ratings based on explicit criteria set by the company
  • Handle customer concerns, provide appropriate solutions and alternatives, and follow up to ensure resolution
  • Recommend additional services to customers by understanding their needs
  • Maintain a clean and safe facility at all times
  • Boost morale and help maintain a positive work environment
  • Restock and clean all restrooms and shower/changing areas
  • Understand and showcase knowledge in all of our programs and facilities
  • Assist with time sensitive projects by deadlines given
  • Provide effective rebuttals to customers who may not see the value in year-round swimming
  • Stay up to date and pass all continual training by the deadlines provided
  • Must be at least 17 years old
  • Must have at least 2 years of customer service experience
  • Minimum of a high school diploma
  • Certified in CPR (Adult, Child, Infant), AED, and First Aid
  • Able to exhibit a strong passion for helping others
  • Possess a strong background in customer service
  • Proficient in typing; at least 40 WPM
  • Ability to “close the deal” and acquire new families that are interested in our services
  • Ability to multi-task, prioritize and manage time effectively
  • Open to coaching and training to increase customer acquisition performance
  • Must have strong communication skills in person and over the phone
  • Must be able to showcase the ability to actively listen
  • Must have the ability to adapt and respond to different types of personalities
  • Must always remain professional and courteous with customers
  • We love people with a positive mindset who are fantastic team players
  • A strong conversationalist who can be personable and connect with people
  • Critical thinkers that can empathize with our families to ensure they have a positive experience with us
  • Someone who is confident, adaptable, ambitious, and an achiever
  • People who are committed and reliable
  • Someone who is teachable, respectful, outgoing, and motivated
  • Individuals who are open to receiving feedback and are always willing to learn
  • Competitive compensation because we like to reward hard work.
  • Advancement Opportunities. We constantly are looking for strong individuals to join our leadership team!
  • Flexible work schedules. We know you might have other time commitments like school or another job. We’ll make it work.
  • We offer our part-time employees a benefits package that includes dental, vision, disability, and 401K. We also offer team appreciation days and other really cool events throughout the year. And of course, free food throughout the year.
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