Inbound Business Account Representative

Cable ONE•Phoenix, AZ

3d•Remote

About The Position

At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. Sparklight, a Cable One brand, is growing our team of Business Inbound Sales Representatives - Interim Work From Home. You will consistently exceed delivery on our promises to be helpful, personal, proactive, and committed by supporting our customers with internet, phone, and video services that help them stay connected to what matters most. We are open to hiring remote if we find the right talent in Phoenix, AZ.

Requirements

At least six months previous experience in customer service will set you up for success in this position.
A proactive approach - some customers require a little 'push' to commit - be persistent even after a hard refusal/rejection.
Be able to direct conversations and close sales.
Problem-solving is key when working with our customers. Be able to listen to customers with patience and empathy, then present workable solutions.
Be able to keep pace with the product improvements we’re providing our customers.
Resilience – the ability to stay cool, calm, and collected during difficult or challenging circumstances and bounce back with positivity.
Regular and predictable attendance is required.
High school diploma or general education degree (GED).

Nice To Haves

Call center experience is a plus!
Associate degree (A.A.) preferred, but not required.

Responsibilities

Listens with empathy to build rapport with the customer.
Identifies issues and offers resolutions using creative sales techniques.
Achieves monthly key metrics and high call quality through call flow structure, persuasive skills, and adherence to schedules.
Accurately and efficiently inputs orders using multiple order entry programs.
Maintains current knowledge and understanding of competitors’ offers in order to provide our customers beneficial offers with Sparklight.

Benefits

Medical, dental, and vision plans – start when you start!
Life insurance (self, spouse, children)
Paid time off (vacation, holiday, and personal/sick days)
401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)
Group Legal plan with Identity Theft Protection
Tuition reimbursement (up to $5,250 on 1st year)
Up to seventy-five dollars a month towards cable and internet services
Annual community support to various organizations across the U.S.
Associate recognition & awards programs
Advancement opportunities
Collaborative work environment