In Room Dining Supervisor
About The Position
Omni Dallas Hotel Recently named one of the Top 5 City Hotels in Texas by Travel + Leisure’s 2025 World’s Best Awards, Omni Dallas Hotel is part of the #1 ranked hotel brand for Guest Satisfaction by J.D. Power. Located in the heart of downtown Dallas, our 1,001 rooms and suites set the stage for a vibrant destination featuring the Mokara Spa and Restaurants on Lamar, with eight distinctive dining experiences that celebrate the best of Texas hospitality. Our associates are guided by The Power of One, a philosophy that empowers every team member to take ownership of the guest experience and create lasting memories. Our culture values respect, gratitude, and growth, supported by training, mentorship, and meaningful recognition. Associates enjoy complimentary parking, room and dining discounts, and access to an on-site cafeteria, making Omni Dallas one of the most rewarding places to work in the city! If you’re a motivated, service-minded professional seeking a meaningful career in hospitality, Omni Dallas Hotel may be your perfect match. Overview: The Supervisor is responsible for supervising the activities of the room service staff. Their main concern is to ensure that guests are consistently serviced in a courteous, efficient and unobtrusive manner. The Supervisor will have full responsibility in the absence of Assistant Room Service Manager.
Requirements
- Good communication skills both written and verbal
- Enthusiastic and friendly with a positive attitude
- Must have previous food and beverage experience in fine dining or hotel
- Must be able to work a flexible schedule including AM & PM shifts, weekends and holidays
- Minimum high school diploma
- Must have TABC & Food Handlers certification upon hire.
- Must be able to work a flexible schedule including weekends and holidays
- Candidates must be able to speak fluent English
Nice To Haves
- Food & Beverage or Room Service experience is preferred
Responsibilities
- Ensure optimal performance in the day-to-day operation.
- Ensuring proper tray set up procedures.
- Assist Room Service Manager and Assistant Room Service Manager in training of the staff.
- Check the waiters' orders and set-up.
- Control order load of the waiters.
- Assign waiters and service attendants' duties.
- Monitor and respond appropriately to feedback from guests.
- Be creative with enhancing or upgrading amenities.
- Create amenities for sales promotion.
- Examine food and beverage preparation
- Check on tray and table removal.
- Establish and maintain cohesive and effective Associate relations.
- Inspect daily set-up, presentation and delivery of amenities.
- Handle the execution of the hospitality.
- Maintain guest contact.
- Conduct administrative work requirements.
- Performs related duties and special projects.
- Provides functional assistance and directions to the Room Service operation.
- Must follow prepared scenario to encourage upselling.
- Give the approximate time of delivery for the order.
- Knowledge of food menu and wine list.
- Know and adhere to all liability laws.
- Printing of reports at the end of the shift and banking out.
- Must have knowledge on minibar system, maintaining, and stocking and ordering product.
- Ensure work area is clean and clear of standing water, debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively.
Benefits
- Associates enjoy complimentary parking, room and dining discounts, and access to an on-site cafeteria, making Omni Dallas one of the most rewarding places to work in the city!
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
