In Room Dining Server

Omni Hotels & Resorts•Austin, TX

1d•Onsite

About The Position

Omni Hotels & Resorts is seeking In Room Dining Server for the beautiful new Barton Creek Resort & Spa! If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni! We are proud to announce we ranked among the best resorts in Texas: Top 10 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2024 Omni Barton Creek Resort & Spa is seeking Servers to join our outstanding food and beverage team! This vital role will work on our in room dining (room service) team and will be responsible for providing an amazing culinary experience by promptly and courteously serving guests and members while delivering extraordinary customer service, in accordance with Omni standards.

Requirements

Must have and maintain current Texas Food Handlers and TABC certifications.
Must agree and adhere to compensation acknowledgment and tip reporting guidelines.
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management and co-workers, both in person and by telephone.
Must be able to work in a fast paced environment and multi task.
Prior serving and cash handling experience preferred.
Must be able to work flexible shifts including nights, weekends, and holidays.
MICROS Experience preferred.
Must be able to stand and walk for an extended period of time or for an entire shift.
Must be able to move, lift, carry, push, pull, and place objects of moderate weight without assistance.

Responsibilities

Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the Resort.
Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.
Provide outstanding service to members and guests in a friendly and professional manner, following proper steps of service.
Must maintain full familiarity with menus and knowledge of beverage offerings, including wine service.
Complete station set-up and breakdown/side-work.
Maintain tabletop items and fold napkins according to specified standards.
Polish and clean all water glassware in assigned station during each shift.
Ensure salt and pepper, sugar caddies are full at all times.
Take food and beverage orders and upsell as often as possible.
Bus tables whenever needed due to circumstances. Dust all tables to include table legs.
Be pleasant, smile and greet all members and guests, using surnames when obtained.
Send orders using MICROS system.
Communicate with culinary team regarding meal requirements, allergies, dietary needs and special requests.
Alert manager immediately if a member or guest has a suggestion, complaint or issue.
Present accurate check to guest and process payment.
Maintain cleanliness of the restaurant.
Assist in the orientation and training of new associates.
Assist in seating members and guests and answering phones for restaurant and room service as needed.
Cross train among other food and beverage outlets as needed.
Maintain knowledge of the resort property.
Attend department meetings and other required company trainings.
Perform any other duties as assigned by the restaurant manager.