In Room Dining Server
About The Position
The In Room Dining Server/Order Taker is responsible for receiving orders, preparing orders, and delivering items to guestrooms in an attentive, courteous, and efficient manner. Essential Functions Must adhere to the company’s Service culture – 4 Keys to creating guests for life. Must actively participate in team member referral program and be a Talent Ambassador for Silverado Resort. Must participate in all resort required meetings and trainings. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform/business attire and nametag. Comply with Silverado Resort Standards and regulations to encourage safe and efficient resort operations. Prepare station in anticipation of the day’s business. Stock work areas with china, glassware, linen, coffee pots, napkins and ensure that stock is clean and polished. Check VIP list and communicate orders to the kitchen and the next room service shift. Set trays and tables according to established standards. Deliver orders according to established standards. Retrieve trays on a timely basis. Must maintain delivery cart clean and presentable. Prepare and deliver amenities. Replenish as needed. Call all guests before delivery of order. Perform opening and closing duties according to established side work checklist. Conduct quality checks after each delivered order. Have a thorough knowledge of menus and current specials and upsell items to guests. Assist order taker in the answering of the telephone while maintaining the established standards. Communicate guest needs to proper department. Abide by all resort policies and safety rules. Perform other duties as requested by management.
Requirements
- In compliance with California Laws, Responsible Beverage Service and Food Handlers Certification are required.
- Must be 18 years of age to drive a golf cart.
- Long hours sometimes required.
- Medium work - Exerting up to 30 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Must be able to stand and work for extended periods of time during customary service hours.
- Must be able to bend, stoop or reach as needed.
- This role requires driving a golf cart.
Responsibilities
- Receiving orders
- Preparing orders
- Delivering items to guestrooms
- Adhering to the company’s Service culture
- Participating in team member referral program
- Being a Talent Ambassador for Silverado Resort
- Participating in resort required meetings and trainings
- Maintaining high standards of personal appearance and grooming
- Complying with Silverado Resort Standards and regulations
- Preparing station in anticipation of the day’s business
- Stocking work areas
- Checking VIP list and communicate orders
- Setting trays and tables according to established standards
- Delivering orders according to established standards
- Retrieving trays on a timely basis
- Maintaining delivery cart clean and presentable
- Preparing and delivering amenities
- Calling all guests before delivery of order
- Performing opening and closing duties
- Conducting quality checks after each delivered order
- Having a thorough knowledge of menus and current specials and upsell items to guests
- Assisting order taker in the answering of the telephone
- Communicating guest needs to proper department
- Abiding by all resort policies and safety rules
- Performing other duties as requested by management
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
