In Room Dining Server

AccorHotel•Long Beach, CA

8d•$25

About The Position

Uphold the Fairmont Breakers values and mission statement while performing positional responsibilities Adhere to company policy and procedures, as stated in the company Handbook Consistently offer professional, friendly and engaging service Provide the highest quality service to all guests at all times, by instilling the company philosophy. Set up, break down and reset the In-Room Dining service station Speak with others using clear and professional language, and answer the phones using appropriate etiquette in accordance with company standards Deliver proper, efficient and friendly service to our guests in their rooms, pool deck, and other assigned hotel spaces Deliver orders, requests, and amenities in a timely manner to the correct rooms. Correctly set up trays and carts to be delivered according to the guests’ requests Engage and genuinely interact with guests while anticipating their needs Explain food and beverage items in detail to our guests Pick up and remove dirty trays and tray tables from guest rooms and guest floors Follow all hotel standards, LQA standards, and Forbes 5 Stars standards while conducting self-audits to ensure 100% compliance on all interactions with guests. Participate actively in the resolution of guest concerns. Complete any necessary opening and closing paperwork and side work duties as required Complete inventory and requisition forms Control costs and waste Work well with others as a team Prepare food and beverage as per guidelines Follow cash handling policies and procedures Assist in filling in at other F&B areas and/or outlets as needed Maintain regular and predictable attendance Perform other related duties as assigned

Requirements

Minimum 1 year experience in upscale food and beverage environment, preferably in a luxury hotel or fine dining institution
Possess a proven track record for guest satisfaction
Possess a strong sense of urgency
Display a pleasant and cheerful disposition
Maintain a high level of integrity
Display a confident and professional appearance at all times and always meet company grooming standards
Demonstrate strong attention to detail and ability to meet deadlines
Adapt in difficult situations with problem-solving abilities, and make decisions when necessary
Show eagerness and capacity to learn
Able to work flexible hours, weekends, and holidays

Responsibilities

Uphold the Fairmont Breakers values and mission statement while performing positional responsibilities
Adhere to company policy and procedures, as stated in the company Handbook
Consistently offer professional, friendly and engaging service
Provide the highest quality service to all guests at all times, by instilling the company philosophy.
Set up, break down and reset the In-Room Dining service station
Speak with others using clear and professional language, and answer the phones using appropriate etiquette in accordance with company standards
Deliver proper, efficient and friendly service to our guests in their rooms, pool deck, and other assigned hotel spaces
Deliver orders, requests, and amenities in a timely manner to the correct rooms.
Correctly set up trays and carts to be delivered according to the guests’ requests
Engage and genuinely interact with guests while anticipating their needs
Explain food and beverage items in detail to our guests
Pick up and remove dirty trays and tray tables from guest rooms and guest floors
Follow all hotel standards, LQA standards, and Forbes 5 Stars standards while conducting self-audits to ensure 100% compliance on all interactions with guests.
Participate actively in the resolution of guest concerns.
Complete any necessary opening and closing paperwork and side work duties as required
Complete inventory and requisition forms
Control costs and waste
Work well with others as a team
Prepare food and beverage as per guidelines
Follow cash handling policies and procedures
Assist in filling in at other F&B areas and/or outlets as needed
Maintain regular and predictable attendance
Perform other related duties as assigned

Benefits

Hourly rate: USD $25.00 per hour
Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D. We provide an environment of trust, respect, and integrity.
A home away from home.
Where diversity and inclusion are celebrated.
Privacy and personal information are protected.
Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.