In Room Dining Server

AccorHotel•Boston, MA

4h•$14 - $18

About The Position

You are an ambassador for the exceptional service and cuisine that are hallmarks of our food & beverage experience. Your warm, personal attention and knowledge of our outstanding offerings makes guests feel unique and valued.

Requirements

Long hours sometimes may be required.
Medium work – Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful, high pressure situations.
Must maintain composure and objectivity under pressure.
Must be effective at handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests.
Must be able to work with and understand financial information and date, and basic arithmetic functions.
Good wine knowledge, knowledge of food handling and sanitation helpful.

Responsibilities

Approach all encounters with guests and employees in a friendly, service oriented manner.
Maintain regular attendance in compliance with Fairmont Standards, as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag while working.
Comply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations.
Prepare station in anticipation of the day’s business.
Stock work areas with china, silver, glassware, linen, coffee pots, napkins and ensure that stock is clean and polished.
Check VIP list.
Clean work areas.
Set trays to standard.
Deliver orders on a timely basis.
Respond to guest questions and ask for assistance if needed
Retrieve trays on a timely basis.
Ensure quality of food & beverage being delivered and communicate with Manager and Kitchen.
Prepare, set up, deliver and service amenities.
Replenish as needed.