In-Room Dining Server - Waldorf Astoria Atlanta Buckhead

Hilton•Atlanta, GA

3d•Onsite

About The Position

As an In-Room Dining Server, you will work to ensure the highest level of guest satisfaction through the accurate and timely delivery of all orders and amenities received per the Order Taker. You should be able to anticipate guests' needs and address them accordingly in order to provide guests with a delightful experience. Additionally, the servers will maintain a clean work environment and help keep the In Room Dining area organized as instructed by the management team. Specifically, this includes but is not limited to: Provide excellent service at all times to all of our guests Assist guests courteously and efficiently Set up tables up to our standard Basic knowledge of food and beverage in order to service the product, including liquors and cocktails Set up side station Make sure that all silver and glasses are wiped and spotless Mark tables appropriately to food order for each course Set up tables according to Speed sheet or coordinators instructions Anticipate guest needs, as to where guests will never have to ask for anything Delivery of gest orders using a cart and / or a tray Frequently walks the floors to retrieve trays and tables from corridors and rooms Empty dirty dishes to dishwasher area, change soiled linen Reset tables Attend all food and beverage training classes Following the posted opening and closing duties and side work sheet Attend daily pre meal/communication meeting Attend monthly department meeting Generate a good atmosphere

Requirements

Work in a safe, prudent and organized manner
In-depth knowledge of food and preparation
Good knowledge of wine
Ability to relate to all levels of guests and management
Ability to handle multiple tasks at one time
Excellent communication and organization skills
Ability to consistently delight and satisfy our guest
Ability to handle guest requests in a detailed manner
Read, write and oral proficiency in the English language
Professional appearance and demeanor at all times

Nice To Haves

Prior experience in a luxury in-room dining establishment is preferred

Responsibilities

Provide excellent service at all times to all of our guests
Assist guests courteously and efficiently
Set up tables up to our standard
Basic knowledge of food and beverage in order to service the product, including liquors and cocktails
Set up side station
Make sure that all silver and glasses are wiped and spotless
Mark tables appropriately to food order for each course
Set up tables according to Speed sheet or coordinators instructions
Anticipate guest needs, as to where guests will never have to ask for anything
Delivery of gest orders using a cart and / or a tray
Frequently walks the floors to retrieve trays and tables from corridors and rooms
Empty dirty dishes to dishwasher area, change soiled linen
Reset tables
Attend all food and beverage training classes
Following the posted opening and closing duties and side work sheet
Attend daily pre meal/communication meeting
Attend monthly department meeting
Generate a good atmosphere

Benefits

Access to your pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental Health Resources
Best-in-Class Paid Time Off (PTO)
Go Hilton travel discount program
Supportive parental leave
Matching 401(k)
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
Career growth and development
Team Member Resource Groups
Recognition and rewards programs