In-Room Dining Server (Part-Time) - Waldorf Astoria Atlanta Buckhead

Hilton•Atlanta, GA

About The Position

EOE/AA/Disabled/Veterans Waldorf Astoria is looking for an In-Room Dining Server to join the Department Team at this gorgeous Atlanta property! Located in one of Atlanta 's most prestigious neighborhoods, this Forbes 4-Star and AAA 4-Diamond hotel is a 42-story tower with over 200 rooms (127 guest rooms plus residences), over 10,000 square feet of meeting space, and 3 food and beverage outlets. This includes the 3-meal restaurant, bar, and in-room dining. At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community. Classification\: Part-Time Shift: Various - must have availability to work weekdays, weekends, and holidays. Want to learn more? Hotel Website , Facebook , Instagram What will I be doing? As an In Room Service Server, you would be responsible for delivering and serving food and beverage items to guests in a timely, friendly and efficient manner in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be performing the following tasks to the highest standards:

Requirements

Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
Quality
Productivity
Dependability
Customer Focus
Adaptability

Responsibilities

Set up room service trays and tables to prepare for incoming orders
Retrieve checks, set tables according to specifications, retrieve food and beverage orders from the kitchen and bar and deliver food to guest rooms and meeting rooms
Serve meals to guests, collect guest trays and respond to guest requests in a timely, friendly and efficient manner
Present checks to guests and obtain payment
Return payments/signed checks to order taker
Perform order taker duties and answer room service telephone, as needed
Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations
Ensure knowledge of menu and restaurant promotions and specials
Take guest food and/or beverage orders and input orders in appropriate point-of-sale system
Ensure guest satisfaction throughout the meal service
Ensure serving station is well-stocked at all times
Maintain room service department area at all the time
Deliver amenities as requested by coordinator
Knowledge of food and beverage in order to service and up sell our product, including liquors and cocktails
Make sure that all silver and glasses are clean, spotless and polished
Double check list of items before "sending"
Make sure all ordered items on room service cart and check are accounted for before presenting it to the guest
Set up cart according to ordered items and prepping for next shift
Support the coordinator as needed
Verify guest satisfaction with each delivery
Anticipate guest needs, to ensure guests never have to ask for assistance
Attend all food and beverage training classes
Wish each and every guest a warm farewell and thank them for staying with us
Check out room service keys at start of shift and return room service keys at the end of shift
Following the posted opening and closing duties and side work sheet
Attend daily pre meal/communication meeting
Attend monthly department meeting
Other duties as assigned

Benefits

Access to your pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental Health Resources
Best-in-Class Paid Time Off (PTO)
Go Hilton travel discount program
Supportive parental leave
Matching 401(k)
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Debt-free education \: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
Career growth and development
Team Member Resource Groups
Recognition and rewards programs