In Room Dining Server (PM)

Corporate Office•Tempe, AZ

10d•Onsite

About The Position

Join the dynamic hospitality team at Omni Tempe Hotel at ASU as an In-Room Dining Server! Situated in the heart of Tempe, adjacent to Arizona State University, our hotel offers unparalleled service and amenities, making every stay unforgettable. As an In-Room Dining Server, you'll play a crucial role in providing our guests with an exceptional dining experience, right in the comfort of their own rooms. We're seeking a passionate, service-oriented individual who is available to work PM hours throughout the week. If you have a knack for personal guest service and a commitment to excellence, we would love to welcome you to our team. This is a full-time position with required availability of afternoon and evenings, including weekends.

Requirements

High School Diploma or equivalent; further education in hospitality or related field is a plus.
Proven experience as a Server in a fast-paced dining or hotel environment.
Exceptional communication skills with the ability to engage and interact positively with guests.
Ability to work PM shifts across 7 days a week.
Strong organizational skills and the ability to multitask effectively under pressure.
Knowledge of POS systems and basic computer skills for order processing.
A commitment to delivering high levels of customer service and maintaining Omni's standards of excellence.
Ability to work independently and as part of a team, with minimal supervision.
Physical ability to carry and deliver heavy trays and stand for extended periods.
Must have unexpired Food Handlers or obtain upon hire.
Must possess or be willing to obtain a food handler certification.
Must be able to work flexible shifts including nights, weekends, and holidays.

Nice To Haves

MICROS Experience preferred.

Responsibilities

Prepare and deliver food and beverage orders to guests in a timely, efficient, and courteous manner.
Ensure accuracy of orders by carefully reviewing them before delivery and making necessary adjustments.
Maintain a thorough knowledge of all menu items, including ingredients, preparation methods, and specials to answer guest queries confidently.
Set up and break down in-room dining trays and tables, ensuring a neat and attractive presentation according to Omni standards.
Adhere to safety and hygiene protocols at all times, including proper handling of food and utensils.
Process payments accurately and promptly, providing guests with a seamless dining experience.
Build and maintain positive guest relations by engaging with guests to enhance their stay and encourage return visits.
Coordinate with the kitchen and other hotel departments to ensure smooth operation and guest satisfaction.
Manage inventory and par level stock of commonly used beverages, condiments, and accessories.
Handle guest feedback with professionalism and forward any concerns to management promptly.