In-Room Dining Order Taker - Conrad Orlando
About The Position
As an In-Room Dining Order Taker, you would be responsible for answering telephones and taking guest food and beverage orders in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Answer Room Service telephones and respond to guest requests in a timely, friendly and efficient manner Ensure knowledge of menu, including, but not limited to, restaurant promotions, specials, how menu items are prepared, etc. Upsell food and beverage items including, but not limited to, sides, dessert, beverages and special promotion items Take guest food and beverage orders and input orders in appropriate point-of-sale system Reconcile check upon delivery of order including, but not limited to, verifying check totals, gratuity disbursement and managing the cash drawer and house bank in accordance with established accounting guidelines
Responsibilities
- Answer Room Service telephones and respond to guest requests in a timely, friendly and efficient manner
- Ensure knowledge of menu, including, but not limited to, restaurant promotions, specials, how menu items are prepared, etc.
- Upsell food and beverage items including, but not limited to, sides, dessert, beverages and special promotion items
- Take guest food and beverage orders and input orders in appropriate point-of-sale system
- Reconcile check upon delivery of order including, but not limited to, verifying check totals, gratuity disbursement and managing the cash drawer and house bank in accordance with established accounting guidelines
Benefits
- Access to your pay when you need it through DailyPay
- Medical Insurance Coverage – for you and your family
- Mental Health Resources
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel discount program
- Supportive parental leave
- Matching 401(k)
- Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
- Debt-free education ", Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
