In-Room Dining Order Taker (Full-time)

San Manuel Band of Mission Indians • Highland, CA

2d • Onsite

About The Position

Under the direction of the Supervisor, Food & Beverage the In-Room Dining Order Taker, delivers an exceptional guest experience by engaging directly with guests over the phone, accurately taking orders, and completing transactions while consistently upholding service standards. This role functions as a collaborative team member by coordinating amenity deliveries, preparing trays and tables for service, and managing the tray retrieval process through ongoing communication with In-Room Dining attendants, supervisors, and the culinary team. The Order Taker maintains a professional appearance and demonstrates an approachable, accommodating demeanor toward both guests and team members, ensuring a consistently Best-in-Class experience aligned with the goals and priorities of the Enterprise. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Responds promptly and professionally to guest calls, ensuring each interaction reflects Best-In-Class service standard. Actively listens to guest needs, provides accurate information, and ensures all inquiries or requests are addressed efficiently and with genuine hospitality. 2. Learns and understands the fundamentals of the Point of Sale (POS) system. Ensures all sales transactions are processed accurately to support proper departmental operations. Follows all cash handling procedures, including tip policies and practices, and ensures guests are charged correctly. 3. Assists in meal preparation, arranging trays and tables according to Forbes 5-Star and departmental standards. Collaborates with culinary and service teams to maintain consistency, quality, and timeliness in meal delivery, contributing to an exceptional guest experience. 4. Demonstrates thorough knowledge of all food and beverage menu items, including pricing. Accurately describes items to guests, including ingredients and potential allergens, as outlined in the culinary presentation guide. Actively upsells beverages, side dishes, and desserts during the ordering process. 5. Maintains stock levels in all areas. Ensures staging areas are fully stocked with beverages, condiments, coffee, plasticware, paper goods, etc. Restocks ice bins before opening and as needed during operations. 6. Supports table breakdown activities, including Smart Tender usage, silverware polishing, and napkin folding. 7. Performs other duties as assigned to support the efficient operation of the department.

Requirements

• High School Diploma or GED required.
• Must be able to read, write and communicate in the English language.
• Must be able to perform simple mathematical operations (addition, subtraction, multiplication, and division).
• Must be able to manage cash transactions accurately and securely.
• Must be able to provide friendly and efficient service to guests and team members, addressing their needs and resolving issues.
• Must be able to communicate clearly and effectively with guests and team members.
• Must be able to work well under pressure while maintaining efficient, best-in-class service standards during busy periods.
• Must be able to quickly and accurately evaluate and choose between alternative courses of action.
• Must have a warm, inviting, and engaging personality, and feel comfortable in an entertainment-focused environment.
• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
• Must obtain and maintain a current Food Handler’s card.
• Must obtain and maintain a Responsible Beverage Service (RBS) certification.
• Must present a neat, clean, and well-groomed appearance in accordance with departmental policy.

Nice To Haves

• Minimum one (1) year of related experience in high volume and/or fine dining environment is preferred.
• Minimum one (1) year experience in a hotel environment is preferred.

Responsibilities

• Responds promptly and professionally to guest calls, ensuring each interaction reflects Best-In-Class service standard.
• Learns and understands the fundamentals of the Point of Sale (POS) system.
• Assists in meal preparation, arranging trays and tables according to Forbes 5-Star and departmental standards.
• Demonstrates thorough knowledge of all food and beverage menu items, including pricing.
• Maintains stock levels in all areas.
• Supports table breakdown activities, including Smart Tender usage, silverware polishing, and napkin folding.
• Performs other duties as assigned to support the efficient operation of the department.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED