In Room Dining Captain
About The Position
At Omni Amelia Island Resort & Spa, guests enjoy 3.5 miles of beach, scenic marshlands, luxurious oceanfront accommodations, world-class golf, dining, family-friendly activities and a full-service spa. Our associates are part of a dynamic, supportive team that values respect, gratitude, and empowerment. We offer hands-on training, growth opportunities, and the pride of working for a company known for exceptional service. If you’re friendly, motivated, and passionate about serving others, Omni Amelia Island Resort & Spa may be your perfect fit. Overview: Responsible for the Room Service daily and monthly inventory, schedules, products ordering, and maintain the department clean and organized.
Requirements
- Two years prior experience in a similar position preferred.
- Very organized and able to walk long distances
- Must be TABC certified.
- Maintain a professional business appearance, attitude, and performance.
- Must be able to work a flexible schedule including weekends and holidays.
- Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance.
- Stand or walk for an extended period or for an entire work shift.
- Requires repetitive motion.
- May work both indoors and outdoors.
- Desktop computer (Opera, Synergy, Microsoft Office, Kronos, Birchstreet, Micros terminals), printer, telephone, copier, fax machine and push to talk radio dispatch.
Responsibilities
- Ensure optimal performance in the day-to-day operation.
- Assist Room Service manager in training of the staff.
- Complete daily moments of service on team, IRD and Lobby Bar.
- Call back all guest orders to ensure guest satisfaction.
- Ensure all amenities are delivered and charged correctly.
- Check the servers’ orders and set-up.
- Control order load of the servers.
- Check on tray and table removal.
- Establish and maintain cohesive and effective associate relations.
- Maintain guest contact.
- Inspect daily set-up, and presentation.
- Ensure all daily opening and closing side work is complete.
- Conduct administrative work requirements.
- Performs related duties special projects.
- Provides functional assistance and directions to the room service operation.
- Assist lobby bar bartender when needed.
- Check lobby and lobby bar to ensure cleanliness.
- Deal with guest issues and ensure customers satisfaction.
- Assist with evening restaurant event orders in Kitchen Notes.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
