In-Office Call Center Representative

Capital Vacations•Myrtle Beach, SC

57d•$16•Onsite

About The Position

Assisting owners with questions about their Club & Legacy ownership Must be able to work a variable shift and flexible hours and days Role may be facilitated via engagement through phone email outbound and chat channels as business needs require Completing or assisting owners with making reservations troubleshooting and converting calls to reservations Insures accounts are not delinquent in Maintenance Fees or Loan payments prior to booking new or revised reservations Strong selling skills able to book events tours and sell an array of products and services Processes maintenance fee and loan payments Contributes to the revenue of the business through various ancillary revenue sales ie Renting points selling Capital Protection Plans and more Facilitate and accept incomingoutgoing Cat Email and Text phone calls and return phone calls Maintain and meetexceed defined agent level performance goals and contribute to the achievement of department goals Expected to be a role model for Capital Vacations Core Values always act professional and be a strong Team Player Agents must type at least 30 words per minute Daily adherence is expected at 85 minimum Agents must be able to multitask throughout their shift seamlessly Flexible in work schedule with Saturday shift as rotated Must maintain an 85 Quality Assurance score per month Must convert 15 of calls to reservations at a minimum Confident and comfortable working in a Pay for a Performance role All Universal Specialists must service all Club and Legacy Products & Services and pass a comprehensive Assessment General Statement Performs the job assigned complying with Company policies and procedures business code of ethics FLSA regulations and all applicable laws as well as ensuring confidentiality reliability quality and productivity

Requirements

High School diploma some college preferred
High level proficiency with Microsoft Office applications
High proficiency in MS Excel required
Agents must type at least 30 words per minute
Daily adherence is expected at 85 minimum
Agents must be able to multitask throughout their shift seamlessly
Flexible in work schedule with Saturday shift as rotated
Must maintain an 85 Quality Assurance score per month
Must convert 15 of calls to reservations at a minimum
Confident and comfortable working in a Pay for a Performance role

Nice To Haves

Hoteltimeshare experience a plus
A strategic mindset to problem solving and craft winwin solutions
Knowledge Timeshare Ware is a plus
Previous experience using Salesforcecom is a plus
Bilingual a plus

Responsibilities

Assisting owners with questions about their Club & Legacy ownership
Must be able to work a variable shift and flexible hours and days
Role may be facilitated via engagement through phone email outbound and chat channels as business needs require
Completing or assisting owners with making reservations troubleshooting and converting calls to reservations
Insures accounts are not delinquent in Maintenance Fees or Loan payments prior to booking new or revised reservations
Strong selling skills able to book events tours and sell an array of products and services
Processes maintenance fee and loan payments
Contributes to the revenue of the business through various ancillary revenue sales ie Renting points selling Capital Protection Plans and more
Facilitate and accept incomingoutgoing Cat Email and Text phone calls and return phone calls
Maintain and meetexceed defined agent level performance goals and contribute to the achievement of department goals
Expected to be a role model for Capital Vacations Core Values always act professional and be a strong Team Player
Agents must type at least 30 words per minute
Daily adherence is expected at 85 minimum
Agents must be able to multitask throughout their shift seamlessly
Flexible in work schedule with Saturday shift as rotated
Must maintain an 85 Quality Assurance score per month
Must convert 15 of calls to reservations at a minimum
Confident and comfortable working in a Pay for a Performance role
All Universal Specialists must service all Club and Legacy Products & Services and pass a comprehensive Assessment
Performs the job assigned complying with Company policies and procedures business code of ethics FLSA regulations and all applicable laws as well as ensuring confidentiality reliability quality and productivity