In Home Non Medical Care Coordinator Scheduler

Generations Home Care•Chandler, AZ

4d•$52,000 - $56,000•Onsite

About The Position

Generations Home Care, LLC is a growing owner operated business that provides non-medical, in-home care services for adults and seniors. Owners are strong women that encourage and empower other women to excel. We focus on the customer service we provide to our clients, caregivers and referral sources. We are here to provide care, compassion and support. Owners know their care team members and clients. We provide private pay and VA in-home care and supports. The In-Home Care Coordinator / Scheduler will be responsible for staffing cases and providing administrative support to the owners and management team. Working side-by-side with our Recruitment and Retention Director and Community Care Liaison. We work in a team environment and support each other every step of the way. Our agency is forward looking and celebrates our business wins! Generations Home Care, LLC is dedicated to appreciating the hard work and efforts of our entire team. Office location is in Chandler. As the Care Coordinator/ Scheduler, you will be responsible for:

Requirements

Prior scheduling/staffing experience with a in-home care agency, preferably with in home care or other healthcare related fields such as: Home Health and Hospice.
Learns quickly and has strong problem-solving and critical thinking skills
High attention to detail and strong work ethic
Present in a professional manor
Outstanding communication skills both verbal and written
Excels at customer service in a care environment and has strong interpersonal skills
Organized and the ability to multi-task
Able to work independently and in fast paced team environment
Proven leadership and management experience and develops strong relationships with coworkers
Proficiency in basic computer software programs.
Person who is flexible, reliable and a team player
On-call experience

Nice To Haves

Scheduling and tracking authorizations for VA home care programs is a huge plus!
WellSky (ClearCare) experience desired but not required

Responsibilities

Professionally and efficiently assist with all client and caregiver inquiries
Set the staffing schedule for caregivers
Build rapport and relationships with our staff, clients and referral sources
First Impression Director for calls coming into the office
Answer & triage calls from caregivers, clients and prospects
Responsible for caregiver compliance with our ClearCare scheduling system
Program lead for our Veteran In-Home Health Aide and Respite Services – bonus program included
Assist with other related administrative duties/projects, as assigned
Ensure consistent accuracy of database and file information for both caregivers and clients
Collaborate with leadership team to accommodate client staffing needs
Send updates to Owners, Recruitment and Retention Director and Community Care Liaison
Sharing the rotation of on-call 24/7 duties - scheduled after business hours and weekends (Weekend Bonus Pay)