In-Home Coach ICP

Asurion • Washington, DC

7d

About The Position

The DES Coach supervises and coordinates the daily activities of the Delivery Expert Setup Operation. The main responsibility of a Coach is to motivate, develop, and guide a team of remote Technicians across the U.S. to ensure their ability to provide outstanding customer service, offer our connected home product consistently, and follow through tasks effectively. Experts may be managed directly in market or remote with their Coach acting as their primary point of contact. ESSENTIAL JOB SKILLS/DUTIES: Managing and instructing the daily activities team including using all available instruments to ensure effective supervision, planning, and managing functions Developing experts while driving sales, operational and customer service metrics by motivating experts, holding them accountable for their performance, and providing consistent and targeted feedback Demonstrating an understanding of sales behaviors and resources and customer service best practices while educating their teams on Asurion products to ensure we Serve, Solve, and Sell with every interaction Using data to develop action plans for the team to drive sales and operational performance consistent with Asurion’s Core Values Resolving client and internal complaints and questions Communicating solutions, effectiveness, best practices, and opportunities within the organization Adheres to internal standards, policies and procedures Performs other duties as assigned

Requirements

• Technical skills: Excellent interpersonal skills—ability to develop effective relationships with internal and external professionals both virtually and face-to-face
• Excellent team developing skills
• Experience supporting and delivering on sales requirements
• Ability to plan well and prioritize multiple projects simultaneously
• Maintain character under tight pressure in an adaptable environment
• Excellent critical thinking skills to collect appropriate data and make good decisions quickly
• Excellent written and verbal communication skills
• Soft/Leadership skills: Active listener; strong communication - verbal and nonverbal
• Good analysis; solves basic problems
• Manages time; takes direction from leader
• Builds relationships with teammates
• Basic understanding of the products and services offered
• Adaptable to change; manages change in work priorities
• Contributing team member and pursues relationships to advance work
• Provides peer to peer feedback
• Inspires peers through engagement and team support
• Reliable transportation required in order to report daily to Forward Stocking Location
• Bachelor’s degree or associate degree from an accredited institution or equivalent work experience
• 1+ year(s) of supervisory experience with an excellent aptitude for motivating and coaching employees

Nice To Haves

• Technical experience in assembling and/or dissembling electronic devices preferred

Responsibilities

• Managing and instructing the daily activities team including using all available instruments to ensure effective supervision, planning, and managing functions
• Developing experts while driving sales, operational and customer service metrics by motivating experts, holding them accountable for their performance, and providing consistent and targeted feedback
• Demonstrating an understanding of sales behaviors and resources and customer service best practices while educating their teams on Asurion products to ensure we Serve, Solve, and Sell with every interaction
• Using data to develop action plans for the team to drive sales and operational performance consistent with Asurion’s Core Values
• Resolving client and internal complaints and questions
• Communicating solutions, effectiveness, best practices, and opportunities within the organization
• Adheres to internal standards, policies and procedures
• Performs other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree