Impound Specialist I
About The Position
At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car. Every team member is integral to our success. Whether you're at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment. Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service. Job Description Job Summary The Impound Specialist I will be responsible for monitoring, reviewing and processing required functions in accordance to Impound requirements and timeliness. The Impound Specialist I will processes Impound accounts and functions in accordance to regulations, policies, procedures with responsibilities including, but not limited to, reviewing accounts identified as potential impound, performing appropriate calculations for recovery justifications or abandonment, processing accounts into and closing impound as well as reviewing and processing accounts appropriately based on verbal and written notifications of Impound. Communication requirements include but are not limited to customers, recovery agents, impound facilities, and police departments. restrictions, requirements, policy and procedures.
Requirements
- High school diploma or equivalent.
- One (1) year of experience in servicing center environment
- Established verbal and written communication skills.
- Working knowledge of Microsoft Office Suite, including Excel and Word.
- Ability to maintain confidentiality
- Adaptable to changes within a face paced environment
Nice To Haves
- Experience in Impound processes preferred
- Knowledge of Impound process, regulations, requirements and structure preferred
- General knowledge of collections policies and procedures and the Fair Debt Collection Practices Act (FDCPA).
Responsibilities
- Handle and process assigned volume within Impound processes for appropriate handling within established SLA Service
- Potential and Actual Impound calls within established call handling and correspondence requirements
- Complete end to end Impound functions with accuracy and in compliance with regulations, policy and procedure
- Assist other departments as well as Impound vendors as needed
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
