Impound Administrative Associate

JNI Hauling LLC•Florissant, MO

About The Position

JNI Hauling LLC is the parent company of A2B Towing, Bolin Towing, A&A Towing Services, Cardinal & Hoods. Our mission is to deliver dedication to the highest quality of customer service and to do so with a sense of warmth, friendliness, individual pride, and company spirit. Job Summary: The Lot Impound Administration Associate is responsible for overseeing and maintaining impounded vehicles, ensuring accurate record-keeping, and assisting customers with vehicle retrieval. This role involves monitoring the lot, verifying vehicle information, enforcing company policies, and maintaining a secure and organized impound area.

Requirements

High school diploma or equivalent.
Strong communication and customer service skills.
Basic computer skills for data entry and record-keeping.
Ability to handle disputes and difficult customer interactions professionally.
Ability to work in outdoor conditions as needed.

Nice To Haves

Prior experience in vehicle impound, towing, or security preferred.
Experience working with vehicle titles preferred.

Responsibilities

Maintain records of impounded vehicles, ensuring accurate documentation and proper storage.
Provide information to customers retrieving their vehicles, explain impound fees, and process payments.
Monitor the lot to prevent unauthorized access and ensure all vehicles remain accounted for.
Update databases with vehicle status, dates of impound, and release information.
Regularly inspect impounded vehicles for damages or unauthorized access.
Coordinate with law enforcement, towing companies, and other agencies regarding impounded vehicles.
Ensure compliance with local laws, company policies, and safety regulations.