Experienced Import Service Advisor Fairfield, Ohio
About The Position
Jeff Wyler Fairfield Auto Mall is "Now Hiring" Experienced Service Advisors! Jeff Wyler Fairfield Auto Mall is seeking a top-performing Import Service Advisor to serve as the primary point of contact between our valued clients and our service department. This role is ideal for a polished, performance-driven professional who thrives in a fast-paced dealership environment and is passionate about delivering an elite customer experience. As an Import Service Advisor, you will represent our import brands with integrity, technical expertise, and a commitment to operational excellence.
Requirements
- Minimum 1 year of Automotive Dealership Service Advisor experience (required)
- Strong understanding of dealership service operations and repair order processes
- Proven ability to meet sales and CSI goals
- Excellent communication and relationship-building skills
- Ability to multi-task in a high-volume environment
- Valid driver’s license with clean driving record
Nice To Haves
- Experience with dealership management systems (CDK, Reynolds & Reynolds, etc.) preferred
Responsibilities
- Greet clients promptly and professionally
- Perform detailed vehicle walkarounds and accurate repair order write-ups
- Clearly explain maintenance, repair needs, timelines, and pricing
- Maintain proactive communication throughout the service process
- Deliver vehicles back to clients with clarity and care
- Achieve and maintain high Customer Satisfaction Index (CSI) scores
- Consistently meet or exceed: Effective Labor Rate (ELR) Hours Per Repair Order (HPRO) Maintenance and service contract penetration CSI and retention benchmarks
- Identify preventative maintenance opportunities
- Build long-term customer relationships to drive retention
- Work closely with technicians and parts department to ensure efficiency
- Manage workflow to meet promised delivery times
- Ensure warranty documentation and compliance accuracy
- Maintain organized and detailed service records
Benefits
- Competitive compensation (base + commission + performance bonuses)
- Full benefits package (medical, dental, vision, 401k, PTO)
- Paid manufacturer training & ongoing professional development
- Modern, fully equipped service facility
- Advancement opportunities within the Jeff Wyler Automotive Family.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
