Import Operations Lead

Leapfrog Brands • Chicago, IL

12d • Hybrid

About The Position

The Import Operations Lead is responsible for overseeing end-to-end operational execution in support of customer accounts and import activities. This role supervises a small team while also serving as an individual contributor on select accounts to ensure seamless PO processing, factory coordination, documentation accuracy, and cross-functional communication. Our Operations Lead ensures operational excellence across order management, booking coordination, packaging/spec approvals, and factory debit management and acts as a critical bridge between Sales, Supply Chain, Finance, and Overseas Manufacturing partners.

Requirements

• 6+ years experience in operations, supply chain, import/export, order management, or customer operations, preferably in the consumer goods industry
• 1+ years of experience managing a team preferred
• Proven experience working with international manufacturing partners and managing import documentation.
• Strong ERP proficiency (NetSuite preferred; SAP/Oracle or similar acceptable). Knowledge of EDI (Electronic Data Interchange) a plus.
• Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment.
• Excellent cross-functional communication and problem-solving skills.

Responsibilities

• Oversee receipt, review, and processing of customer Purchase Orders, ensuring corresponding Sales Orders are accurately entered and maintained in NetSuite.
• Supervise and develop a small team, ensuring accuracy, accountability, and timely execution of all order management processes.
• Manage PO submissions to factories and resolve discrepancies, shortages, pricing issues, or compliance concerns in partnership with Sales and Supply Chain.
• Proactively communicate inventory cuts, order risks, and production updates to Sales and cross-functional stakeholders.
• Act as the operational lead and individual contributor for select customer accounts, directly managing end-to-end PO and import coordination.
• Oversee bookings and ensure accuracy and completeness of all commercial documents required for import (invoices, packing lists, compliance documentation, etc.).
• Monitor factory debits and manage the approval or dispute process in collaboration with Finance and overseas partners.
• Review and approve spec and packaging submissions, ensuring packaging and product specifications meet customer and compliance requirements.
• Oversee the creation and accuracy of customer-specific carton markings and ensure proper documentation is distributed to factories.
• Identify and implement process improvements to drive efficiency, reduce errors, and enhance visibility across domestic operations.

Benefits

• 15 days Paid Time Off your first year, and an additional day each year thereafter (up to 25 days), as well as company paid sick days, holidays and parental leave options
• Medical, dental, and vision insurance as well as commuter benefits and additional voluntary benefits
• Annual bonus payouts for all salaried employees, and up to a 5% 401k match with no vesting period
• Summer Fridays - from Memorial Day to Labor Day enjoy half days every Friday

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed