Release Operations - Import Agent I

Farrow•Plymouth, MI

31d

About The Position

This position is responsible for completion of customs clearance documentation and processing of import documentation. This individual will act as a regular liaison with customers, other internal teams/departments and Customs personnel and will assist in ensuring that all entries are released, classified, and billed accurately within Farrow service standards. In addition, this position will assist junior customs release staff with training and the completion of complex releases.

Requirements

High School diploma or equivalent
More than 3 years customs brokerage operations experience required
Demonstrated ability to consistently release complex entries and solve problems with minimal assistance
Demonstrated ability in completing a variety of entry types and processes
Demonstrated ability to file an ISF (Import Security Filing)
Knowledge of Harmonized Tariff Schedule
Familiar with PGA’s (FDA, EPA, NHTSA, USDA, APHIS) and how to complete forms
General understanding of Cross (Customs Rulings Online Search System)
Able to consistently prioritize and complete work according to client demands & customs requirements
Excellent attention to detail and time management skills.
Tactful and dependable; presents a professional image
Fast and accurate keyboarding and mousing skills
Strong communication skills; must be able to read, write and speak English fluently and professionally communicate by email and telephone with a variety of people including co-workers, clients, government agencies, steamship lines, trucking companies, warehouses and exam sites, etc.
Strong interpersonal skills; able to work independently as well as part of a team
Able to multitask and keep track of priorities and ETA’s
Able to perform basic mathematical calculations
Demonstrated ability with standard business applications (e.g. MS Office, email, internet) and standard office equipment (e.g. computer, fax, photocopier, scanner, telephone, etc.)

Responsibilities

Receive and review documents for completeness (e.g., date, description, value) ensuring that all necessary documents have been received for processing.
Accurately and efficiently enter required information into database system to prepare required documentation for entry.
Ensures that entries are filed on time and freight delivered in a timely manner in accordance with company and customer’s expectation.
Process client invoices and maintain effective relationships with clients, carriers, customs, etc.
Respond to calls and questions from internal and external sources.
Trace shipments and set up pre-arrivals with Customs.
Research, resolve and communicate operational or entry problems directly working with manager
Data upload of electronic manifest data and FDA prior notification
Manage internal & external reports as needed
Advise proper departments of client database updates
Daily tracking and tracing and follow up required to ensure timely and efficient movement of cargo
Arrange Customs Exam for clients
Provide status updates and maintains excellent relationship with customer
Work closely with other departments to delivery high level of customer service