Air Import Operations Agent II

AIT Worldwide Logistics•South San Francisco, CA

2d•$34 - $48

About The Position

AIT Worldwide Logistics is seeking an Air Import Agent II that will coordinate the day-to-day import of international freight forwarding shipments into and out of the USA across all modes of international transportation based on customer requests. The Air Import Agent’s primary focus is providing a high-level of operational excellence and a world-class customer service experience to all customers.

Requirements

A team player who works well with others – being respectful to our teammates is a Core Value
A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role
Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently
Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture
High school diploma or equivalent
Advanced math & geography skills.
Identify and resolves problems.
Strong organizational and time management skills.
Ability to analyze numerical data and understand components, relationships, find patterns and draw conclusions.
Intermediate knowledge of freight movement, air vendors, air space configurations, container loads, special loading constraints, regulatory requirements, pricing, service routings, AIT product offerings, equipment types, incoterms, and shipment profitability.
Intermediate knowledge of country regulations and AIT policies & procedures that minimize risks to the customer and company.
Ability to add, subtract, multiply, divide using units of currency, weight, volume, and distance measurements.
Basic to intermediate experience using MS Office
Applies acquired job skills and company policies and procedures to complete assigned tasks.
Ability to read, comprehend and write routine correspondence.
Ability to communicate and interact effectively with a variety of people; can effectively present information in one-on-one or small group settings.

Nice To Haves

2-4 Years Freight Forwarding experience preferred
Dangerous Goods Certification preferred
Certified CargoWise Specialist CCO required
Advanced Knowledge of CargoWise

Responsibilities

Receive and validate customer order (Cargowise Org, Credit, Import POA, Restricted Commodities, Cargo Value, Embargoes/Sanctions, Additional Services, Documentation Requirements, Incoterms)
Identify best routing / transit option per customer request/SOP
Anticipate and secure quotation from vendors/agents for all potential order costs
Issue customer or overseas office/agent quotation & confirm acceptance
Receive and validate customer documents
Track and confirm flight arrival and update system milestone
Issue Arrival Notice and distribute per customer requirement
Dispatch inland carriage with subcontractor if applicable
Track and confirm shipment arrival to final cfs (if applicable)
Obtain Pick Up # from Carrier & forwarded to relevant parties (if applicable)
Confirm timely delivery/release of cargo and update system milestone
Accrue for all costs in CargoWise and perform initial profitability check
Confirm final costs, ensuring all are accrued and final profitability check complete
Issue Invoice to customer/overseas office as required
Distribute documents as per shipper requirement / SOP
Manage customer reporting and/or additional system milestones as required