ServiceNow

Interactive Process Technology•Huntsville, AL

2d•Hybrid

About The Position

Implementer / Developer -CMDB/ServiceNow Huntsville, AL IPTA's Technology Solutions Team is passionate about providing our customers with technical solutions that satisfy their business needs. Through collaborative interactions with customers, team members, subject matter experts (SMEs), technical leaders, and partners we design practical solutions that solve real problems for major government and business organizations. As a member of our Technology Solutions group, you will work with a team of technologists focused on delivering innovative business solutions using emerging technologies through proven successful methods. Our Team: We are looking for talented people who are enthusiastic about applying technology to deliver innovative outcomes with "fierce determination, fearless integrity, and passionate service." Our belief is that our people are the key to success. By encouraging and enabling continued learning, our team members grow to achieve their personal career goals.  We are looking for: Smart people with a passion for technology Ability to solve challenging business problems Self-directed professionals Hunger to continually learn and grow Background: This position supports the discovery, implementation, and sustainment of a ServiceNow suite for a dedicated Department of Defense (DoD) community with significant leadership visibility. The Implementer / Developer will play a critical role in designing, developing, and deploying ServiceNow solutions, with a specific focus on Discovery activities and Configuration Management Database (CMDB) creation and optimization. This role requires technical expertise in ServiceNow development, Discovery, and CMDB architecture to ensure the platform supports operational needs and DoD compliance requirements. This position is based 4 days onsite/1 day remote.

Requirements

Education: Bachelor's degree in a technical field (e.g. Computer Science, Information Systems, or a related discipline) or equivalent experience
Experience: Minimum of 3-5 years of experience as a ServiceNow Developer or Implementer, with a strong focus on CMDB and Discovery
Proven experience with ServiceNow ITSM and ITOM modules, including Discovery and Service Mapping
Experience in DoD or federal environments is highly desirable
Certifications: ServiceNow Certified System Administrator (CSA) required
ServiceNow Certified Implementation Specialist (CIS) for Discovery or ITOM strongly preferred
ITIL certification is a plus
Technical Proficiency: Strong understanding of ServiceNow Discovery architecture, including MID Server configuration, CI identification rules, and probes/sensors
Proficiency in scripting languages (e.g., JavaScript, Glide API) and integration methods (e.g., REST/SOAP APIs)
Familiarity with network protocols, infrastructure components, and cloud technologies relevant to Discovery and CMDB
Experience with Agile methodologies and tools such as Jira or ServiceNow Agile Development
Skills: Strong analytical and problem-solving skills, with the ability to design and implement complex ServiceNow solutions
Excellent communication and collaboration skills to work effectively across teams and with stakeholders
Proactive and detail-oriented approach to CMDB data quality and process improvement
Clearance: Active Security clearance required

Responsibilities

Design, develop, and configure ServiceNow solutions, with an emphasis on CMDB architecture, Discovery, and Service Mapping
Implement and optimize ServiceNow Discovery to identify and populate Configuration Items (CIs), their relationships, and dependencies into the CMDB
Develop custom scripts, business rules, and workflows to enhance Discovery processes and integrate CMDB data with other ServiceNow modules
Create and maintain CI classes, attributes, relationships, and lifecycle states to align with business and compliance requirements
Collaborate with stakeholders to define technical requirements for CMDB and Discovery, translating them into actionable development tasks
Integrate ServiceNow with external systems (e.g., monitoring tools, asset management systems) to enrich CMDB data and maintain data accuracy
Troubleshoot and resolve technical issues related to Discovery scans, CMDB population, and integration workflows
Develop and implement automated solutions for CMDB data validation, reconciliation, and error correction
Create dashboards, reports, and performance metrics to monitor CMDB health, Discovery coverage, and CI data quality
Provide technical guidance and mentorship to team members on CMDB and Discovery best practices
Ensure that all solutions comply with DoD security frameworks, including RMF, NIST 800-171, and CMMC standards
Participate in Agile ceremonies, providing updates on development progress and contributing to sprint planning and retrospectives