Implementation Training Consultant, Financial

Life at Hearst - Hearst (inactive)•Dallas, TX

About The Position

Homecare Homebase is searching for an Implementation Training Consultant, Financial who will act as an integral part of the financial project to ensure a successful implementation of Homecare Homebase’s home health and hospice software. This person will aid in our effort to provide quality implementations and ensure the adoption of our product in agencies across the country. At Homecare Homebase, we help home health and hospice organizations across the nation overcome the business and technological challenges that stand in the way of patient care and efficiency. As an Implementation Training Consultant, Financial, you will play an essential role in guiding our customers through the implementation methodology and deployment of the software for multi-site locations across the United States. Homecare Homebase’s mission is to empower exceptional care among all the clients we serve. The Implementation Training Consultant, Financial, supports this mission by providing excellent customer service, recommending best practices for financial operations setup, and supporting our clients with the efforts to successfully manage the change associated with the Homecare Homebase deployment. At Homecare Homebase, we don't just help our clients succeed; we help our employees succeed. Competitive pay, robust benefits, and professional development opportunities are a few of the many reasons that Homecare Homebase is a great place to build your career. Above all, employees are part of a work environment where we live our CARES values: Care, Act, Respect, Excel, and Smile. Founded in 1999, Homecare Homebase is dedicated to helping our clients overcome business and technological challenges that stand in the way of clinical outcomes and operational efficiency. We work with home health and hospice organizations to tackle problems big and small. Our services are rooted in systems thinking and reach across the entire organization — from Intake to Discharge — to achieve transformative results. Sound like a good fit? Please take a moment to apply for this position. This position does not provide sponsorship. All applicants should either be US Citizens or Permanent Residents eligible to work in the US without immigration restrictions.

Requirements

The skills to provide quality education to customers on the appropriate, best-practice use of all products within the financial aspects of the Homecare Homebase suite.
Leadership skills to support the HCHB team in preparation and while on-site for customer rollouts.
The ability to communicate deployment risks with both internal and customer project teams efficiently and concisely.
The ability to assist the customer in all aspects of software setup and training and a desire for investigation and problem-solving.
The ability to prioritize workload and delegate assignment as necessary.
A passion for customer service that ensures the needs of the customers are met throughout their implementation.
The ability to function with minimal supervision without affecting the quality of their work.
Effective leaders who demonstrate strong ownership abilities and are capable of driving resolutions to meet department and company goals.
The ability to travel and/or support up to 70% in service of our clients across the country.
Education requirements: this career opportunity requires a bachelor's degree in business or a related field or an equivalent combination of some college and significant work experience.

Responsibilities

Serving as subject matter expert on the proper use of the Homecare Homebase application as it pertains to financial operations
Following the implementation methodology and ensuring team members are also following the methodology
Conducting end-user training onsite or via webinar on the billing and financial modules of the Homecare Homebase product
Investigating user problems and needs, identifying their source and determining possible solutions
Assisting in the development and maintenance of end-user documentation including training manuals and internal documentation
Guiding customers towards established best practices
Supporting the customer with the change management efforts to allow for a successful adoption of the Homecare Homebase application
Independently researching customer inquiries and determining sources of issues
Independently researching data functionality and reporting problems to the customer support team with needed steps for customer resolution
Maintaining product knowledge as new enhancements and functionality are released in the application
Working with Implementation Managers to implement strategies to improve team performance, foster team growth and assist with meeting department and company goals
Exemplifying CARES core values and providing leadership to team members to promote a positive work environment and adherence to core values