Implementation Specialist

AnewHealth

20h

About The Position

AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states. Job Details The Implementation Specialist is responsible for shaping the initial impression of CareKinesis through serving as a liaison between PACE organizations and the Company to ensure smooth transitions of PACE organization clients from the point of execution of a partnering agreement to the completion of the onboarding/orientation of receiving services from CareKinesis. The Implementation Specialist may spend a significant amount of time interfacing with the clients, including on-site travel.

Requirements

• Associate’s degree or formal training beyond high school
• 2-3 years of customer service experience in healthcare
• Healthcare experience
• Excellent written and verbal communication skills, and professionalism when working with clients
• Strong computer and technical skills including using Word processors, spreadsheets, and database software
• Experience conducting presentations to groups via webinar/conference call platforms, and in person
• Project management, documentation and organizational skills
• Ability to solve problems under pressure by making immediate decisions while on the phone/in-person
• Detail oriented and able to prioritize workload
• Valid driver’s license in good standing and valid auto insurance
• Ability for overnight travel up to 50-75%, when necessary

Nice To Haves

• Bachelor’s degree in Business Administration, Marketing, Nursing, or related field
• Certified Pharmacy Technician (CPhT)
• Client facing experience
• Knowledge of CMS guidelines
• Knowledge in PACE
• 3-4 years of implementation and healthcare industry experience (Senior Level)
• Health plan experience (Senior Level)
• Well-organized and proficient in the operations of CareKinesis
• Ability to orient PACE staff to CareKinesis’ services
• Ability manage multiple priorities and work independently

Responsibilities

• Works with the Sr. Manager, Professional Services Operations and Manager of Account Management to communicate via webinar/conference call, email and on-site interactions with members of the clients’ leadership teams to develop comprehensive roll-out plans for new clients (defined as new PACE programs, expansion sites, and conversions).
• Assists with pharmacy-related needs for the clients’ State Readiness Review.
• Manages timelines and project management via on-line software, and delegates necessary tasks to internal departments.
• Along with Sr. Manager, Professional Services Operations, serves as an intermediary between internal CareKinesis operations, IT, finance, client development and the respective disciplines within the client organizations.
• Supports in the creation of a client culture to facilitate and maintain the highest quality of care delivered through CareKinesis’ Comprehensive Medication Safety Services.
• Coordinates and assists with the process of gathering, entering and quality checking participant demographic and/or medication information into EireneRx as required.
• Communicates with internal Support and Integrations teams to coordinate any integration needs to specifications/modifications to EireneRx including testing and demonstration.
• Coordinates and sets agendas for weekly webinars/conference calls with PACE teams for customized training and necessary information discovery, and attends regularly scheduled internal meetings with operations, enrollment and reconciliation, finance, quality, and client development.
• Facilitates oversight of implementation-related medication needs, including (but not limited to) identifying dispensing plans to avoid waste and overlap, fielding and assisting with billing needs, working with EVP of Clinical Pharmacotherapy to assign operational support, procure required medication-related licensure, and other duties as required.
• Maintains accurate and updated client info in Salesforce/CRM software and other designated platforms.
• Provides on-site support for go-live in conjunction with other members of the CareKinesis client development team for EireneRx and pharmacy processes during the first month of CareKinesis services.
• Is an expert on functional use of EireneRx and is well versed in pharmacy terminology and general medication knowledge.
• Assures a smooth transition to account management team at the close of the implementation process.
• Works directly with VP of Product Management on existing client new integration implementations including coordinating conference calls with various vendors and stakeholders, testing, remote and on-site support during go-live and continuing client and internal staff support post implementation via telephone and email.
• Supports Manager of Account Management in new hire on-boarding and ongoing internal training
• Supports account management team by attending internal meetings and communicating implementation updates.
• Conducts EireneRx 101 webinars for new and existing clients.
• Sends communication to operations to announce new clients and their specific details.
• May travel on-site outside of initial implementations to conduct trainings for new PACE staff or retraining for existing partners.
• Supports account management team post-implementation with clinical call center staff and client inquiries.
• Cross-train with the Associate Account Management team to support client needs as assigned by the Manager of Account Management.

Benefits

• AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays.
• Medical, dental and vision coverage are effective 1st of the month following date of hire.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree