Implementation Specialist - Health-tech (US)

Adoreal•Chicago, IL

13d•Remote

About The Position

We are a fast-growing vertical SaaS company that leverages innovation and disruptive technologies to improve consumer experiences, outcomes, and predictability in elective medicine. Our team thrives on challenges, embraces change, and is dedicated to transforming our industry. This job requires up to 50% travel throughout the US. Candidates should live within an hour to a major airport. We are looking for a highly organized and tech-savvy Implementation Specialist to lead the onboarding of clinics onto the Adoreal platform. This role involves project management, coordination across internal and clinic teams, and hands-on support with software setup, workflow digitization, data migration, and training. You will serve as the primary point of contact for clinics, ensuring a seamless and structured implementation process.

Requirements

Minimum 3 years of experience in healthcare onboarding, software implementation, or project coordination.
Hands-on experience with EMR systems and CRM platforms in a healthcare or clinical setting.
Demonstrated success in managing multiple onboarding or implementation projects.
Strong project coordination and organizational skills.
Technical fluency with EMR/CRM systems, data migration, and digital workflow tools.
Ability to clearly communicate and guide clinic stakeholders through new system adoption.
Collaborative, adaptable, and solutions-focused approach.
Deep familiarity with healthcare workflows, including patient intake, documentation, billing, scheduling, and compliance.
Experience in training clinical and administrative staff on new systems

Responsibilities

Serve as the main liaison between Adoreal and the clinic during onboarding.
Facilitate data migration from the clinic’s existing systems in collaboration with technical teams.
Organize and structure clinic data to align with Adoreal’s analytics framework and standards.
Support the implementation and configuration of Adoreal’s EMR and CRM systems.
Manage project timelines and track key milestones, deliverables, and dependencies.
Coordinate efforts across internal teams (technical, CRM, training) and clinic stakeholders.
Identify potential risks, communicate status updates, and resolve issues efficiently.
Provide training and onboarding support to clinic staff, ensuring smooth adoption of systems.
Develop and deliver onboarding documentation, training guides, and resource materials.
Monitor post-go-live adoption and address ongoing support needs.
Ensures implementations align with legal and regulatory requirements, especially in data handling and access control