Implementation Specialist

National Cooperative Bank•Liberty Township, OH

About The Position

Lead client implementations and coordinate the on-boarding and setup of all related treasury management services. Participate in product and service enhancement discussions and implementation. Resolve on-going customer service issues, ensuring quality customer service is consistent with established service standards and company policy. Assist in maintaining effective relationships with key remittance processing vendors and serve as an escalation point for customer/vendor issues.

Requirements

Business or related field degree preferred
Three (3) years plus financial services experienced preferred
Remittance processing knowledge
Payments industry knowledge
Bank operations and implementation experience preferred
Digital banking products and services knowledge
Property management industry knowledge
Project managing skills
Ability to multi-task
Well organized
Strong analytical skills
Problem solving skills

Responsibilities

Lead client implementations
Coordinate the on-boarding and setup of all related treasury management services
Participate in product and service enhancement discussions and implementation
Resolve on-going customer service issues
Maintain effective relationships with key remittance processing vendors
Serve as an escalation point for customer/vendor issues

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