Implementation Specialist

Mediagrif Interactive Technologies-posted 12 days ago

Full-time • Entry Level

Remote

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In this role, you will be responsible for standardizing and transforming client data into a templated format, engaging/consulting with clients on regular calls, and working cross-functionally to create and prioritize configuration and setup of client systems. This is an associate-level position where you ll make an immediate, tangible impact every day. You will be part of a result driven, detail oriented, and organized team, and will be responsible for building relationships and working with cross-functional teams to solve complex problems.

Standardize and transform client data into templated format.
Set simple to complex configurations during implementation and have a strong understanding of configurable options.
Solve problems with customer and/or internal teams to find solutions to meet client needs/workflows.
Become a product and domain expert-from workflow and feature functionalities to main customer use cases.
Lead customer-facing calls and follow-up on post-call items such as developing product specs, product mock-ups, next steps and training materials.
Execute the entire onboarding journey for clients from beginning to end and deliver an onboarding experience that meets customer success metrics.
Meeting implementation timelines and scope.
Interface with the internal technical team to scope requests, implement new feature requests, and set up integrations.
Participate in process improvement projects to improve efficiency.
Provide necessary information to senior management, perform weekly dashboard updates and report issues and problems.
May be required to perform other related tasks.

Experience with data manipulation and standardization methods and tools. We utilize Trifacta and Excel/Power Query.
2 years of experience working with data transformation, software configuration/implementation, and integration.
Being customer centric-enjoy solving real-world problems, advising clients, and going the extra mile to deliver great outcomes.
Great time-management and organization skills with attention to detail, ability to meet deadlines, and initiate appropriate follow-ups.
Experience working on multiple implementations at the same time.
Effective collaborator with cross-functional teams-especially product, customer success, and engineering.
Advanced in Word, PowerPoint, Excel, and G-Suite Docs. Experience with Trifacta is an asset.
Bachelor s degree or equivalent practical experience.
Required: Authorized to work in the US-unfortunately we are not able to sponsor work visas or transfers at this time.
Required: Must be physically located in one of the following states: AL, AZ, AR, CA, CO, DE, FL, GA, HI, ID, IL, IA, KS, MD, MA, MI, MN, MT, NV, NH, NJ, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI.

Advanced in Word, PowerPoint, Excel, and G-Suite Docs. Experience with Trifacta is an asset.

Work equipment provided while working from home.
Broad-based employee ownership Program.
Competitive benefits, 401K with employer match, and compensation programs.
Flexible paid vacation, personal, and sick days off.
Closed office during the holidays-Paid vacations between Christmas and New Year s Day.

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