Implementation Specialist

Can/Am Technologies • Highlands Ranch, CO

1d • $95,000

About The Position

At Can/Am, we have been creating great software that empowers our clients to provide outstanding service to their customers for over 15 years. Our Teller cashering software is an industry-leading solution that automates and streamlines cash handling and financial management practices for County and City governments. Can/Am serves clients across North America, with staff operating in the following locations: Edmonton Alberta and Denver Colorado. We've built an engaged team of hard-working and collaborative people in our U.S. and Canadian locations. Successful Can/Am team members model these values: Pursue thoughtful understanding | approaching every situation and person with compassion, seeking to gain insight at a deeper level Challenge reality | aspiring to improve with candor and future-focused ambition Engage growth together | cultivating a dynamic environment with opportunities to learn, have fun, and realize full potential Spark | igniting joyful experiences and innovative solutions with passion and energy Pay it forward | creating lasting value by investing generously in our people, platforms and community Position Summary Can/Am is looking for a dedicated and thorough Implementation Specialist with at least 5 years of experience implementing business / financial software for clients. Can/Am is a fast-growing company and we need an implementations specialist to meet with clients, translate their requirements into application definitions, workflows, business processes and solutions and configure the product based on client specs. You will be a key player in developing and maintaining our 100% client referral reputation working alongside a committed group of professionals. In addition, you will be responsible to oversee resource schedules and coordinate schedule updates to maximize productivity and revenue capture. You will report to the Implementations manager.

Requirements

• The candidate should be a fast learner with an aptitude for understanding and maintaining complex systems.
• Bachelor’s degree in Business, Project Management, or equivalent experience
• Minimum of 3 years’ experience as an implementations specialist or equivalent industry experience
• Engagement with clients to understand and satisfy client needs
• Administering project requirements
• Configuring and deploying enterprise applications and business processes
• Managing and monitoring deliverables
• Documenting training material
• Training clients on use of the solution
• Experience working with software that required technical configuration (experience with SQL, XML, and JSON)
• Provide professional services for clients
• Proven ability to build rapport and relationships with clients within a professional and technical environment
• Analyze and translate client needs to technical staff including conveying technical information so non-technical individuals can understand
• Consult with clients and document data mappings
• Document and communicate integration specifications
• Provide instruction to clients on proofing and analyzing data conversions from existing software to Can Am applications
• Train clients on Teller applications
• Manage time well to accomplish tasks within their allotted time slots
• Seek understanding of complex issues and take the necessary steps to solve the problem in a timely fashion
• Identify issues and address them before they become major
• 30-40% travel required

Nice To Haves

• Understanding of different API authentication needs (preferred)
• Basic understanding of cloud hosted solutions (preferred)
• Worked with government clients (preferred)

Responsibilities

• Engagement with clients to understand and satisfy client needs
• Administering project requirements
• Configuring and deploying enterprise applications and business processes
• Managing and monitoring deliverables
• Documenting training material
• Training clients on use of the solution
• Provide professional services for clients
• Proven ability to build rapport and relationships with clients within a professional and technical environment
• Analyze and translate client needs to technical staff including conveying technical information so non-technical individuals can understand
• Consult with clients and document data mappings
• Document and communicate integration specifications
• Provide instruction to clients on proofing and analyzing data conversions from existing software to Can Am applications
• Train clients on Teller applications
• Manage time well to accomplish tasks within their allotted time slots
• Seek understanding of complex issues and take the necessary steps to solve the problem in a timely fashion
• Identify issues and address them before they become major
• Translate client’s business requirements into application definitions, workflows, business processes, and solutions
• Create and maintain systems-related documentation, such as business, system, functional requirements, process flows, status reports, and configuration worksheets
• Identify problems and research alternatives through testing and consulting with peers
• Oversee project resource schedules and coordinate schedule updates
• Configure and deploy enterprise application and business processes
• Support business process testing of the application prior to end-user acceptance testing
• Prepare hand-off and customer project training documents

Benefits

• A challenging, fulfilling career with co-workers who interact within the framework of our values as a small, vibrant team
• A competitive pay scale (Starting at $95,000 annual Base Salary)
• Generous benefits
• The opportunity to make a real difference in the lives of our clients

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level