Implementation Specialist

NRC Health • Lincoln, NE

22h • $60,000 - $81,000 • Remote

About The Position

At NRC Health, we promise to help our customers bring Human Understanding to healthcare for their patients and communities. Our associates are at the heart of delivering that promise, so we promise that same Human Understanding to each other. Come where culture is everything.
Our associates. .
Have Purpose – we do work that matters for our partners, the community, and the healthcare industry.
Innovate with us to move healthcare forward.
Give back to the community with paid volunteer time off.
Think Boldly – we have big ideas and are empowered to “think like an owner.”
Fit your role and do what you love.
Grow and develop along a career path designed by you.
Feel Connected – our favorite thing about our workday is each other.
Support one another – no one says, “That’s not my job.”
Celebrate with each other at beer:30, virtual events, and company gatherings.
Be Understood – we are each unique and want to live our best lives at work and home.
Let life happen with My Time Off, a form of unlimited vacation, and up to 12 weeks paid for parental and emergency leave.
Live healthy with complimentary lifestyle and financial coaches, a wellness program, and a comprehensive insurance plan.
Who we want
When others describe you, do they say you have a self-starter attitude with a high level of detail and a strong sense of ownership and dedication?
Do you have a proactive mindset and the ability to work independently?
Are you comfortable working with analyzing and discussing data?
Do you like to build relationships with people, as well as help problem solve and think critically for both basic and advanced issues?
Can you multi-task, take initiative, and work collaboratively in a fast-paced environment characterized by multiple deadlines, changing priorities, and client demands?
Do you work well under pressure and are able to meet tight deadlines consistently in a team-centered environment?
In the midst of change, is it easy for you to maintain a positive, “can do” attitude?
What you will do
As an Implementation Specialist, you will ensure an exceptional customer experience by leading new or existing clients through the technical implementation process and helping users understand, test, integrate, and scale our solutions. You will be managing multiple projects and timelines. You will be working with all aspects of survey administration and data collection throughout the implementation process and will work with internal and external customers to ensure successful and timely configuration after the point of new sale or existing customer up-sell. Additionally, you will be responsible for documenting and communicating project status, data, configuration, and logistical issues with customers. The ideal candidate will be a highly motivated associate that is customer-centered, detail-oriented, and eager to learn all aspects of our offerings.

Requirements

• Bachelor’s Degree or 4 years equivalent experience
• Proficiency with Microsoft Suite (Excel, Word, PowerPoint, Outlook)
• 1-3 years’ experience in a customer-facing role

Nice To Haves

• HTML and/or JavaScript is a plus
• SEO and Google Analytics experience is a plus
• SQL experience is a plus
• Healthcare experience is a plus

Responsibilities

• leading new or existing clients through the technical implementation process
• helping users understand, test, integrate, and scale our solutions
• managing multiple projects and timelines
• working with all aspects of survey administration and data collection throughout the implementation process
• working with internal and external customers to ensure successful and timely configuration after the point of new sale or existing customer up-sell
• documenting and communicating project status, data, configuration, and logistical issues with customers

Benefits

• My Time Off, a form of unlimited vacation, and up to 12 weeks paid for parental and emergency leave.
• Live healthy with complimentary lifestyle and financial coaches, a wellness program, and a comprehensive insurance plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level