Implementation Specialist, UCaaS / CCaaS

BCM One•Blue Bell, PA

3d•Hybrid

About The Position

BCM One is looking for an Implementation Specialist, UCaaS/CCaaS to join our Skyswitch team. In this customer and partner facing role, you’ll combine technical expertise with solution consulting, product demonstrations, and partner enablement to support reseller partners and internal sales teams. You’ll help position and drive successful deployments of our UCaaS / CCaaS solutions by advising on platform capabilities, recommending best-practice approaches, and ensuring partners maximize value from our cloud communications offerings. This role is ideal for someone who is technically strong, polished in customer interactions, and thrives in a fast-paced, constantly evolving environment. Work Locations: This role is primarily remote within the U.S., with occasional in‑office collaboration at our Blue Bell, PA office (about 1 day per week for local employees). Candidates must live in and be authorized to work in the United States; this position is not eligible for relocation or sponsorship. Hours: Eastern business hours, with occasional flexibility to support West Coast needs. Travel: 2–4 times per year for partner or regional events within the US.

Requirements

2+ years of experience in UCaaS, VoIP, telephony, or related communications technologies
Exposure to CCaaS / contact center solutions (call queues, routing strategies, omnichannel environments)
Strong understanding of concepts such as VoIP, SIP, call flows, queues, and routing
Ability to explain technical concepts clearly to non‑technical audiences
Confident, professional presence in customer‑facing conversations
Proven ability to thrive in a fast-paced, changing environment with multiple priorities
Demonstrated curiosity, adaptability, and eagerness to learn new technologies
Experience working with CRMs, ticketing systems, and collaboration tools (Microsoft 365, HubSpot, Asana, etc.)

Nice To Haves

Bachelor’s degree preferred, but not required

Responsibilities

Serve as a trusted technical resource for UCaaS and CCaaS solutions, supporting both internal teams and external reseller partners
Deliver product demonstrations, walkthroughs, and high‑level solution presentations
Assist partners with onboarding, provisioning, and setup, including UCaaS, contact center, and related services
Act as a liaison between partners, internal teams, and engineering when deeper technical support is required
Support partners throughout the customer lifecycle—from pre‑sale solutioning through post‑sale enablement
Answer technical questions, provide best practices, and help partners confidently present solutions to end customers
Stay current on industry trends, emerging technologies, and competitive offerings to ensure credibility with partners
Collaborate closely with Sales, Account Management, Partner Account Specialists, and Professional Services teams