Implementation Specialist, EMS & Fire - Texas

RightSite Health • San Antonio, TX

12h

About The Position

We are changing how EMS navigates care! RightSite partners with EMS on-site to connect non-emergent patients with a Telehealth ER Doctor and navigate them to the right site of care. Patients instantly access an ER Telehealth Doctor and a Patient Navigator who provide a trusted, genuine human connection in a time of need. EMS becomes more available for critical emergencies while we deliver higher quality care at a lower cost and better experience for everyone. We are seeking a dynamic and driven Implementation Specialist to lead the implementation of our RightSite product during the critical phase after the sales handoff and before long-term account management. This role is ideal for someone with a strong background in EMS, 911 operations, and Dispatch, who is passionate about helping partners succeed through expert training, project management, and content development. Reporting to the VP of Implementation, you act as the main point of contact for our partners during implementation, and will ensure seamless deployment, user adoption, and partner satisfaction. Your expertise will drive early wins, build long-term trust, and set the foundation for ongoing success.

Requirements

• 3+ years’ experience in an EMS, 911 center, or Dispatch operations role, or working directly with those stakeholders
• Demonstrated experience in customer/partner success, project management, and implementation roles
• Proven ability to manage multiple implementation projects simultaneously in a fast-paced environment
• Excellent communication, training, and facilitation skills
• Willingness to travel domestically as required (up to 40%)
• Strong writing skills with experience developing training or technical content
• A collaborative, solutions-oriented mindset
• Empathy for frontline dispatchers, EMTs, and public safety professionals
• An eye for detail without losing sight of the big picture
• A passion for making a real-world impact through innovative technology

Nice To Haves

• Experience with SaaS or public safety technology platforms – strongly preferred
• Project management certifications (e.g., PMP, CAPM, Scrum) are a plus

Responsibilities

• Serve as the primary liaison for partners post-sale through the successful implementation of the RightSite product
• Develop and manage project plans, timelines, and deliverables tailored to each partner’s operational needs
• Coordinate internal teams (technical, product, support) and external stakeholders to keep implementations on track
• Proactively identify and address risks and challenges to ensure smooth deployment
• Deliver customized, hands-on training to partner teams primarily on-site with occasional remote sessions
• Develop training materials, workshops, and knowledge transfer sessions to drive product adoption
• Support partner onboarding by guiding users through key workflows and best practices
• Write clear, actionable documentation, guides, and partner facing resources that reflect the realities of RightSite integrated into EMS and 911 operations
• Collaborate with marketing and product teams to refine messaging and improve the onboarding experience
• Continuously update content based on partner feedback and evolving product features
• Travel to partner sites for in-person training, implementation support, and relationship building
• Provide live feedback from the field to internal teams to support continuous improvement

Benefits

• The opportunity to work with a Partner Success team from the ground up
• Competitive compensation
• Market-competitive healthcare coverage, including medical, dental, vision, life, and disability
• The opportunity to work alongside talented and professional colleagues with the ability to grow

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees