Implementation Specialist

Stepwork • San Francisco, CA

2d

About The Position

About Stepwork We’re Stepwork. We’re rethinking how companies automate repetitive work, starting with IT teams. Instead of building endless APIs and integrations, we teach software to use other software the way a human would, clicking through UIs and making decisions in real time. Today, companies pay entire IT teams to manually provision software licenses, onboard and offboard employees, and run access reviews for audits. As software sprawl grows, this work only increases. We’ve built automations that already handle these workflows. We have pilot customers like Calm, Snowflake, and Ramp, with more than 35 large enterprises asking to get started. We’re small, the demand is real, and what we build next will set the bar for this category. About the job This role is responsible for building, testing, and delivering the flows that power Stepwork. You’ll take messy, ambiguous workflows from our customers and turn them into reliable automations using our internal tools. You’ll work across Customer Growth, Engineering, and Product, and you’ll become the connective tissue that ensures Stepwork can scale to 200 customers this year. This is a role for someone who wants to operate, not just observe. If you’re analytical, structured, detail-obsessed, and hungry to build, you will thrive here.

Requirements

• 2–4 years in Technical Support, Product Implementation, Product Operations, Technical Project Management, or a similar analytical role.
• Ability to break vague process descriptions into step-by-step workflows with clear decision trees
• Follow SOPs precisely while documenting every optimization opportunity
• Catch edge cases like UI timing issues, button text changes, and dropdown load delays
• Debug broken automations independently when customer environments change unexpectedly
• Navigate unfamiliar SaaS tools, read API docs, translate technical concepts for business user

Nice To Haves

• Experience with SQL, Excel, Retool, internal tools, automation, or QA-like testing.
• Experience working with engineering or technical teams.
• Exposure to customer onboarding or implementation work.
• Startup or high-volume operations experience.

Responsibilities

• Translate vague customer processes into clear, structured flows using Stepwork's internal flow builder and computer-use platform.
• Work with customers to scope out their loosely defined use cases, develop Stepwork flows that automate those use cases, test those flows for production-grade quality, and ship it to the customer, typically within a 1 week cycle.
• Identify reusable components that reduce duplication and accelerate delivery across customers.
• Troubleshoot failing flows, diagnose edge cases, and partner with engineering on system-level improvements.
• Work with customers through calls and async communication to guide platform setup, troubleshoot configurations, and ensure their automation flows run successfully from day one.
• Improve internal processes, documentation, and tooling to increase speed and reduce errors.

Benefits

• You’ll get to say you built the operational engine of a company from the ground up.
• Your work immediately impacts customers at companies with thousands of employees.
• You’ll collaborate directly with founders, engineering, and customer-facing teams.
• You’ll build systems that scale. What you create in year one will support hundreds of customers.
• You’ll grow fast: this role sits at the intersection of BizOps, Product, Engineering, and Customer. This is the type of role people point to years later as the moment their career inflected.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed