Implementation Project Manager II

CallTower • Rochester, NY

8h • $80,000 - $92,000

About The Position

The Implementation Project Manager II is responsible for taking new clients from signed contracts to full implementation and hand-off to the Customer Support organization. This includes ensuring that all aspects of the communication, planning, and implementation of services sold to a CallTower customer are well-managed. The Implementation Project Manager II will be self-motivated and highly organized. Position responsibilities: Responsible for requirements gathering & defining project scope and objectives Manages all phases of client onboarding & develops detailed work plans, project plans, schedules, project estimates, status reports, and processes to ensure user satisfaction, project continuity and the timely delivery of services Conducts regular project meetings and is responsible for project tracking and analysis Sets deadlines, assigns responsibilities, and monitors and summarizes progress of project Responsible for design of telephone, voicemail, call flows, and email systems as well as provisioning client services within the internal CallTower Provisioning System Responsible for managing equipment procurement and provisioning Responsible for coordinating the ordering and delivering of Telco circuits and DIDs Responsible for the project’s commitment to quality Maintain a mindset of continuous improvement, in terms of efficiency of processes & customer satisfaction and optimization Must be courteous and polite in written and oral communication, and be able to get ideas across in a non-confrontational manner in one-to-one situations, small groups, and before large audiences Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected Any other duties as assigned by management

Requirements

• Bachelor’s degree or 6+ years relevant experience required. Fields of Information Systems or related field desired, graduate degree or certificates a plus
• 4+ years of project management experience and/or 4+ years of project implementation experience in a technology area (preference given to VoIP, networking, or telecom)
• Demonstrate excellent project management, consulting, and problem-solving skills
• Strong in oral and written communications to exchange information, explain procedures, techniques, and answer questions in a clear logical manner
• Able to manage clients to tight implementation schedules, proactively set and maintain expectations, and maintaining good client relationships (mostly remotely vs. onsite)
• Able to track and manage multiple concurrent implementation projects and related tasks at different project phases and for different clients, and coordinate the tasks across multiple internal teams and clients
• Able to effectively utilize implementation support staff
• Demonstrate strong technical aptitude and ability to learn technologies and their applications quickly
• Able to accommodate a flexible work schedule that frequently includes some evening and weekend hours (~20% on average)
• Able to travel (less than 20%), sometimes on short notice

Nice To Haves

• PMP Certification a plus

Responsibilities

• Responsible for requirements gathering & defining project scope and objectives
• Manages all phases of client onboarding & develops detailed work plans, project plans, schedules, project estimates, status reports, and processes to ensure user satisfaction, project continuity and the timely delivery of services
• Conducts regular project meetings and is responsible for project tracking and analysis
• Sets deadlines, assigns responsibilities, and monitors and summarizes progress of project
• Responsible for design of telephone, voicemail, call flows, and email systems as well as provisioning client services within the internal CallTower Provisioning System
• Responsible for managing equipment procurement and provisioning
• Responsible for coordinating the ordering and delivering of Telco circuits and DIDs
• Responsible for the project’s commitment to quality
• Maintain a mindset of continuous improvement, in terms of efficiency of processes & customer satisfaction and optimization
• Must be courteous and polite in written and oral communication, and be able to get ideas across in a non-confrontational manner in one-to-one situations, small groups, and before large audiences
• Performs a variety of tasks.
• Leads and directs the work of others
• Any other duties as assigned by management

Benefits

• Annual market comp evaluation
• 85% employer paid medical plans (HDHP and PPO options)
• Dental/Vision
• PTO accrual starts day one
• 100% 401k match on first 4%
• Paid Parental Leave
• 100% Employer paid life insurance, LTD, EAP, telehealth, Gym Pass

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level