Implementation Project Coordinator

U.S. Bank National Association • Jacksonville, FL

1d • Hybrid

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Responsible for onboarding new and existing customers to Prepaid and related financial products, ensuring a smooth, efficient, and customer‑focused implementation experience. Serves as the primary point of contact for customers throughout the implementation lifecycle, coordinating onboarding activities, performing analysis, and monitoring implementation requests from point of sale through customer go‑live. Builds strong customer relationships by delivering high‑quality service and ensuring product functionality meets or exceeds customer expectations. Proactively identifies and escalates potential issues, communicates implementation status effectively, and ensures timely and successful onboarding outcomes through collaboration with internal partners and external customers.

Requirements

• Bachelor's degree, or equivalent work experience
• Five or more years of related experience
• Thorough knowledge of Prepaid products and processes with an understanding of how customers use them
• Strong planning and organizational skills, as well as analytical and problem-solving skills
• Effective verbal and written presentation and communication skills
• Ability to work with both internal partners and external customers
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

Responsibilities

• Onboarding new and existing customers to Prepaid and related financial products, ensuring a smooth, efficient, and customer‑focused implementation experience
• Serving as the primary point of contact for customers throughout the implementation lifecycle
• Coordinating onboarding activities
• Performing analysis
• Monitoring implementation requests from point of sale through customer go‑live
• Building strong customer relationships by delivering high‑quality service and ensuring product functionality meets or exceeds customer expectations
• Proactively identifying and escalating potential issues
• Communicating implementation status effectively
• Ensuring timely and successful onboarding outcomes through collaboration with internal partners and external customers

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees