Implementation Project Coordinator
About The Position
Responsible for onboarding new and existing customers to Prepaid and related financial products, ensuring a smooth, efficient, and customer‑focused implementation experience. Serves as the primary point of contact for customers throughout the implementation lifecycle, coordinating onboarding activities, performing analysis, and monitoring implementation requests from point of sale through customer go‑live. Builds strong customer relationships by delivering high‑quality service and ensuring product functionality meets or exceeds customer expectations. Proactively identifies and escalates potential issues, communicates implementation status effectively, and ensures timely and successful onboarding outcomes through collaboration with internal partners and external customers.
Requirements
- Bachelor's degree, or equivalent work experience
- Five or more years of related experience
Nice To Haves
- Thorough knowledge of Prepaid products and processes with an understanding of how customers use them
- Strong planning and organizational skills, as well as analytical and problem-solving skills
- Effective verbal and written presentation and communication skills
- Ability to work with both internal partners and external customers
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
Responsibilities
- Onboarding new and existing customers to Prepaid and related financial products
- Ensuring a smooth, efficient, and customer‑focused implementation experience
- Serving as the primary point of contact for customers throughout the implementation lifecycle
- Coordinating onboarding activities
- Performing analysis
- Monitoring implementation requests from point of sale through customer go‑live
- Building strong customer relationships by delivering high‑quality service
- Ensuring product functionality meets or exceeds customer expectations
- Proactively identifying and escalating potential issues
- Communicating implementation status effectively
- Ensuring timely and successful onboarding outcomes through collaboration with internal partners and external customers
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
- Incentive and recognition programs
- Equity stock purchase
- Pension
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
