Implementation Project Coordinator

EquipmentShare • Columbia, MO

6h • Onsite

About The Position

At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.
We’re hiring a Implementation Project Coordinator at our Corporate Headquarters in Columbia, MO, and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction.
Schedule: Monday to Friday, 7:00 AM to 5:00 PM, and offers overtime pay after working 40 hours. (On call during the weekend only in special circumstances)

Requirements

• 1 year Project Management Experience preferred
• Must have very strong written and verbal communication skills
• Self-motivated - doesn’t need daily management
• Experience serving a large and complex customer base
• Time management and organization, advanced communication and presentation ● You learn and alter behaviors due to mistakes and feedback
• You are a people person, a strong communicator, collaborator and an excellent listener.

Nice To Haves

• Technology understanding of IoT
• Experience with Hubspot and G-suite
• Construction / Equipment experience
• SaaS / Telematics / IoT Hardware experience
• Strong problem solving and analytical skills
• You have excellent customer service skills with a customer centric mindset.

Responsibilities

• Owning and planning implementations for customers with large fleets to small ones; coordinating people, materials and assets simultaneously.
• Assisting in installation/implementation planning with internal T3 teams and T3 customers
• Picking up where our sales teams leave off, you will own the customer relationship and ensure a successful deployment of the T3 solution.
• Establish productive, professional relationships with key personnel in assigned customer accounts
• You will be an integral part of our Implementation team, responsible for connecting our internal teams with T3 clients as we deploy T3.
• Support Implementation Project Managers (IPMs) in coordinating large scale implementations.
• Communication with Sales and Operations leadership teams to ensure proper SLAs are being communicated to all teams and customers
• Work with customers, Telematics Installers and other stakeholders to manage installation, service and/or repair of our telematics solutions.
• Communicate proactively with internal and external stakeholders regarding implementation/ installation
• Be well organized and document the implementation efforts well.
• Be available to support installers by phone when they are onsite outside of standardworking hours (evenings and weekends as scheduled)
• Assist in verifying and troubleshooting telematics hardware functionality during the implementations.
• Occasional travel for team meetings.
• Plan out implementations to a high degree of detail to ensure a successful implementation
• Manage multiple projects simultaneously
• Identify and manage project risks and issues
• Ensure project deliverables are completed on time and within budget
• Occasionally lead client implementation calls or meetings.
• Serve as an advocate and representative of the overall EquipmentShare brand, culture and mission.

Benefits

• Competitive compensation
• Full medical, dental, and vision coverage for full-time employees
• Generous PTO + paid holidays
• 401(k) + company match
• Gym membership stipend + wellness programs (earn PTO and prizes!)
• Company events, food truck nights
• 16 hours of paid volunteer time per year — give back to the community you call home
• Career advancement, leadership training, and professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed