Implementation Coordinator

Key Family of Companies • Indianapolis, IN

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About The Position

As an Implementation Coordinator, you will be responsible for managing the implementation project of onboarding new business and renewing existing business for all products in a professional and timely manner and ensuring that members and clients have the needed information for their KBA administered products. The Implementation Coordinator will work with internal departments and external parties to make sure all necessary information is completed and submitted for the internal departments to set up and implement the new and renewing clients.

Requirements

• Minimum 2 years client customer service, claims, or other insurance experience in the healthcare industry (TPA, Fully Insured) preferred.
• Minimum education: high school diploma or GED.
• Must possess strong and effective communication skills, both written and verbal.
• Proficient in Salesforce, Zoom and Microsoft Office products (Excel, Word, Access, Outlook)
• Skilled in creating presentation materials and presenting in meetings with clients, brokers, and internal departments.
• Ability to be detail oriented, meet deadlines and prioritize tasks.
• Ability to organize, track and report multiple tasks.
• Problem solving and troubleshooting issues.
• Skilled proactive and critical thinking.
• Works well in a group/people and team oriented.
• Ability to manage competing priorities and tight deadlines.
• Strong organizational and analytical skills.

Responsibilities

• Managing the implementation project of onboarding new business and renewing existing business for all products in a professional and timely manner
• Ensuring that members and clients have the needed information for their KBA administered products
• Working with internal departments and external parties to make sure all necessary information is completed and submitted for the internal departments to set up and implement the new and renewing clients.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED