Implementation Project Coordinator

Ale Solutions•Brentwood, TN

10d•Hybrid

About The Position

Corpay is currently looking to hire an Implementation Project Coordinator within our Implementation Services division. This position falls under our North America Fuel line of business and is located in Brentwood, TN. In this role, you will lead the successful implementation of client solutions from project initiation through completion, ensuring seamless delivery and client satisfaction. You will report directly to the Director of Implementations and regularly collaborate with cross-functional teams including Product, Engineering, Operations and Support. How We Work As an Implementation Project Coordinator, you will be expected to work in a hybrid environment. Corpay will set you up for success by providing: Assigned workspace in Brentwood, TN Company-issued equipment Formal, hands-on training

Requirements

Bachelor s degree or equivalent work experience
Experience with CRM systems (Salesforce preferred)
Strong technical aptitude with ability to learn multiple systems (AS400, databases, APIs)
Exceptional attention to detail and accuracy
Excellent communication and customer service skills
Proven ability to manage multiple priorities and lead projects
Strong problem-solving and collaborative mindset
Advanced proficiency in Microsoft Excel (formulas, pivot tables, VLOOKUP, macros)
Previous experience in customer onboarding, implementation, or account management
Familiarity with payments, financial services, and/or fleet management industries
Experience conducting client training sessions
Ability to translate technical concepts into business language

Responsibilities

Leading complex client implementations from discovery through go-live
Serving as the primary point of contact for clients during implementation
Collaborating cross-functionally to resolve issues and optimize outcomes
Analyzing client requirements and configuring system solutions
Providing training and mentorship to team members
Identifying opportunities to streamline processes and enhance client satisfaction
Managing customer accounts through Salesforce CRM and related platforms
Setting up accounts within Comdata systems (Web, AS400, Databases, HOST)
Designing account structures tailored to client business needs
Tracking and maintaining customer status during implementation
Driving revenue growth through effective Early Life Management
Delivering client training sessions via webinars or on-demand resources
Partnering with sales and customers to ensure successful account launches

Benefits

Medical, Dental & Vision benefits available the 1st month after hire
Automatic enrollment into our 401k plan (subject to eligibility requirements)
Virtual fitness classes offered company-wide
Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes

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